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Allegiance Technology
Birmingham
1st Line Support Technician My client, a Manufacturing Company are looking to welcome a 1st Line Support Technician to their close-knit IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label pr
Job Source: Allegiance TechnologyMacildowie Recruitment and Retention
Tamworth
1st Line Support Analyst Location: Tamworth/Hybrid - 2/3 days a week from home Salary & Benefits: Above Market Average Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Qualifications Hours: Monday to Friday (flexible start and end times) Overview: Working for a highly successful MS Gold Partner IT Managed Services company, the 1st Line
Job Source: Macildowie Recruitment and RetentionIn Technology Group Limited
Birmingham
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues fro
Job Source: In Technology Group LimitedTouchscreen Talent Limited
Walsall, England, United Kingdom
£25000 West Midlands (Hybrid) IT Support Analyst Working for this leading Digital Technology company, a new and exciting role now exists within this fun and vibrant employer and their Support team. Working within the Product Implementation & Support team, you are part of a team of customer facing professionals responsible for daily post sales supp
Job Source: Touchscreen Talent LimitedClarendon Fine Art
Lichfield, England, United Kingdom
Clarendon Fine Art is art of the world’s largest and fastest growing network of contemporary art galleries. Our mission is to make beautiful artwork accessible to an ever-increasing audience of customers. As we approach the opening of our 100th Gallery, we continue to pride ourselves in delivering an exceptional customer experience. Our business em
Job Source: Clarendon Fine ArtMichael Page Technology
Sutton Coldfield
We are seeking a dedicated and driven 2nd Line Support professional to join our Technology team in the industrial / manufacturing industry. The successful candidate will have a solid grounding in IT support and a commitment to excellent customer service. Client Details Our client is a leading player in the industrial / manufacturing sector with a s
Job Source: Michael Page TechnologySecurity Cleared Jobs
Solihull, West Midlands, United Kingdom
We are looking for a 3rd Line WAN Network Support & Project Engineer the role will involve Configuring SRX series routers to meet tight project deadlines along and supporting BAU operations in order to enable the delivery of secure network services globally. Daily duties will include a mixture project/implementation work and general technical netwo
Job Source: Security Cleared JobsCast UK Limited
Tamworth
IT 2nd Line Support Technician Tamworth £35,000 - £40,000 + Benefits Are you an experienced IT professional looking for a new challenge? Do you thrive in a dynamic environment where problem-solving skills and technical expertise are valued? If so, we have the perfect opportunity for you! Cast UK are supporting a prestigious client based in Tamw
Job Source: Cast UK LimitedAldridge, England, United Kingdom
Who are Azets
Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many offices!
We are a top ten accountancy firm in the UK and are the number one largest SME practice.
Day to day duties
Act as a first response to calls on our landline
Work on first response tickets and escalates any complex tickets or any tickets that may exceed 20 minutes of resolution time
Gather detailed information on the user’s ticket to assist colleagues if escalation is required or for future reference
Work with both internal and external users to collect information, diagnose, resolve, or escalate where it is required
Recognise trends of tickets and notifying the relevant teams when necessary
Escalate major incidents quickly & effectively to 2nd line Technicians
Effectively and tactfully handle urgent/sensitive tickets
Provide administration of the email filtering solution
What are we looking for?
Good knowledge of the Microsoft Office suite
Understanding of networking protocols, specifically TCP/IP
An understanding of troubleshooting Microsoft Windows operating systems, specifically Microsoft Windows 7 and 10
Good knowledge Microsoft Exchange and Microsoft 365
Understanding of file system permissions
Good knowledge of Active Directory
Troubleshooting of printers, scanners and multifunction devices
An enhanced understanding of Microsoft Endpoint Manager, Windows Defender and Microsoft Intune
What's in it for you?
Our benefits include hybrid & flexible working, birthday leave, professional subscription and much more. You can find out more about how we reward our colleagues - Careers | Rewards And Benefits | Azets UK
Interested in hearing more about Life at Azets ?
Azets is open to suggestions for flexible working arrangements that will not impact delivery in this role. Please talk to our Recruitment Team about what you think could work so that we can bear this in mind during your application process.
1st Line IT Support Technician jobs in Aldridge, England, United Kingdom
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