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National Trust For Scotland
Hermiston, United Kingdom
KEY RESPONSIBILITIES • To deliver exceptional supporter care across multiple channels – In most cases you are the first line of enquiry either by telephone, email, social media, letter or occasionally face to face. • To be welcoming and helpful for people contacting our charity who may have a question or feedback. • You will present a professional
Job Source: National Trust For ScotlandNational Trust For Scotland
Hermiston, United Kingdom
KEY RESPONSIBILITIES AND ACCOUNTABILITIES Supporter Care • Co-ordinate and manage the effective delivery of day to day operations of the Supporter Care Team, ensuring all tasks are allocated, monitored and delivered effectively including administration tasks such as dealing with incoming enquiries, outgoing communications and processing memberships
Job Source: National Trust For ScotlandNational Trust For Scotland
Hermiston, United Kingdom
KEY RESPONSIBILITIES Working within the Major Gifts team, you’ll; 1. Be the first point of contact for Major Gift fundraising enquiries and correspondence, and either respond direct, or field to colleagues as appropriate. As first point of contact your approach, tone and demeanour are critical to establishing positive relationships with key suppor
Job Source: National Trust For ScotlandNational Trust For Scotland
Hermiston, United Kingdom
KEY RESPONSIBILITIES AND ACCOUNTABILITIES Events Executive • Supporting the Fundraising Manager – Operations you will work across the Fundraising team to develop and implement a programme of events which fulfils outreach requirements, inspires and engages supporters, and showcases our charity and the activity we undertake to protect Scotlands’ her
Job Source: National Trust For ScotlandNational Trust For Scotland
Hermiston, United Kingdom
KEY RESPONSIBILITIES AND ACCOUNTABILITIES The Fundraising Manager, Major Gifts will, with direction and support from the Fundraising Manager, Strategic Major Gifts, identify, cultivate and solicit major gifts from existing supporters and, critically, develop new networks of major donors to drive our charitable work. Major Gifts • With direction and
Job Source: National Trust For ScotlandHays Specialist Recruitment Limited
Edinburgh
Your new company A renowned Technology solutions company based in Edinburgh requires a Marketing Executive to join their team. Your new role Working within a collaborative marketing team, your new role will allow you to work across all areas including campaign, content, customer journey, demand generation, marketing operations, lifecycle marketing
Job Source: Hays Specialist Recruitment LimitedMM Search
Edinburgh
MM Search are delighted to be working with Innis & Gunn, the No.1 craft Lager in Scotland and No.3 in the UK, on an exciting Off-Trade Account Executive role. As an independent beer company born in Scotland, Innis & Gunn never shy away from putting in the time and the effort necessary to create a different kind of beer and brand. Originality is at
Job Source: MM SearchJewson
Edinburgh
Are you an experienced B2B Field Sales Executive? Do you have Internal Sales experience gained in a Builder's Merchant or Construction Materials Supply business and want to move into Field Sales? Would you welcome the opportunity to cover Inverness and the surrounding areas? Jewson are recruiting for a Field Sales Executive; a car licence is essent
Job Source: JewsonEdinburgh, Scotland, United Kingdom
KEY RESPONSIBILITIES
To deliver exceptional supporter care across multiple channels– In most cases you are the first line of enquiry either by telephone, email, social media, letter or occasionally face to face.
To be welcomingand helpful for people contacting our charity who may have a questionor feedback.
You will presenta professional and proactive approachto supporter retentionand recruitment
You will respondto enquiries in a timely,considerate and caringmanner adhering to our specifiedSLA’s
You’ll be expectedto know the Trust’s activities, products and policiesand be able to communicate them confidently to our visitors, members and donors.
You will be expected to manage supporterdata in accordance with GDPR and PECR regulations and be proactive in ensuring data is up to date and accurate
Provide support to the Supporter Care Manager, CRM manager and other internaldepartments with time-critical, data sensitive tasks.
You will ensureall interactions with supporters are logged in the CRM system and where appropriate passed on to the relevant department(s).
You will take payments from supporters eitherusing an onlinepayment system via the phone or by processing cheques. As well as managing refund requests and payment enquires.
You will be expected to take responsibility for enquiries and complaints raised bysupporters and proactively seek satisfactory and timely resolutions.
You will be responsible for administration tasks to servicesupporter relationships including processing memberships, gift aid, direct debits, data cleaning and consents
You will be involved in various system testing ensuringthat they are fit for purpose.
You will be proactive in process improvement and development and will maintainand create guidance notes for areas of your work.
You will work with different teams, including those based in our properties to provide trainingand promote the important of good supporter care.
You may be involved in outbound retentionand recruitment campaignsvia telephone, email or mail.
Supporter Care Executive jobs in Edinburgh, Scotland, United Kingdom
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