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Owen Daniels Consultancy
Tamworth
Are you experienced supporting multiple business facets deliver impeccable customer service with key knowledge of SAP ? Are you motivated to join an industry leading organisation with a fantastic company culture and excellent employee benefits ? If so, this role could be perfect for you! Our client, a leader in the Aerospace sector is based
Job Source: Owen Daniels ConsultancyBNP Paribas Personal Finance
solihull, england, United Kingdom
Customer Service Professional Hybrid working – a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues Full Time & Permanent (includes evenings and weekends on a rota basis) Competitive Salary of £24,180pa + Bonus & Benefits The Role: As a Customer Service Professional you will be t
Job Source: BNP Paribas Personal FinanceNorgren
Fradley
Job Description IMI plc We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life an
Job Source: NorgrenBNP Paribas Personal Finance
solihull
Job Description Customer Service Professional Hybrid working – a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues Full Time & Permanent (includes evenings and weekends on a rota basis) Competitive Salary of £24,180pa + Bonus & Benefits The Role: As a Customer Service Professi
Job Source: BNP Paribas Personal FinanceOwen Daniels Consultancy
Piccadilly
Are you experienced supporting multiple business facets deliver impeccable customer service with key knowledge of SAP? Are you motivated to join an industry leading organisation with a fantastic company culture and excellent employee benefits? If so, this role could be perfect for you! Our client, a leader in the Aerospace sector is based in Tamwor
Job Source: Owen Daniels ConsultancyInteraction - Leicester
Coalville
Customer Services Leader Full-Time - Permanent Hours: Monday to Thursday 8.30am to 5.00pm / Early finish Fridays. Basic Salary: £30,000.00 to £35,000.00 Per Annum plus Annual Bonus Location: Coalville, Leicestershire Benefits: BUPA Healthcare, Life Assurance, Pension Contribution, Death in Service, up to 28 days annual leave entitlement PLUS Ba
Job Source: Interaction - LeicesterJames Recruitment
Nuneaton
Part time - Pro rata - Hours are 6am - 1230pm or 1230pm - 530pm £23,000 pro rata Nuneaton Our client a leading UK waste management company based in Nuneaton are currently seeking a Customer Service Operator to join this fast paced business you will be responsible for providing assistance to our clients customers and drivers. You will need to fulfil
Job Source: James RecruitmentLloyd Recruitment Services Ltd
Walsall
Our client is looking for an experienced Customer Service Administrator to join an established team, where you will be the first line of support for all client queries, assisting with and coordinating delivery requests and onboarding new clients. The successful individual will need to be a friendly and confident communicator, whilst also being high
Job Source: Lloyd Recruitment Services LtdFradley, England, United Kingdom
IMI plc
We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.
We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.
This role will be apart of the Automation Platform, focusing on the Industrial Automation sector for Norgren.
Role Overview
The role will be in the Northern Europe Sales Cluster supporting the EMEA function of Industrial Automation.
Servicing key customers and maintaining strong communication.
This position requires someone with a passion for customer service.
You will be responsible for maintaining excellent communication with customers, order book management and working well within a team.
The role includes up and cross selling of products to customers to help achieve sales targets and providing a pro-active service to the customers.
This is a great opportunity for some to join an experienced customer service team who have a passion for customer service and pride themselves with being solution focused.
Key Responsibilities
Managing incoming calls.
Manage outstanding order book, expedite and chase overdue orders. Update customer and maintain ownership of the order.
Action and/or distribute incoming emails received amongst the team.
Review daily the on-hold credit report, action overdue invoices, involve internal sales engineer with chasing the customer.
Process orders received, ensuring accurate customer information is detailed in CRM.
Generate quotes, ensuring the sales engineer is copied in to follow up the quote.
Ensure CRM contact information is accurate and current.
Upsell and cross sell. Include the responsibilities, duties and accountabilities of the role.
Work effectively on Microsoft Office Functions (Excel, Word, Powerpoint)
Critical Competencies for Success
Passionate and experienced in customer service with the ability to build relationships with and gain respect of customers and other internal Norgren functions
Strong administrative skills set specifically in self organisation, data handling related to orders entries, logistics follow up, etc.
Ability to prioritise workload.
Good communication and negotiation skills
Good understanding of MS Office software.
Experience in dealing with ERP systems (ideally Salesforce), CRM, and modern communication media
Being assertive and results driven.
IMI is an inclusive employer ; diversity is very important to us, and we want to receive applications from people from all backgrounds
Customer Service Representative jobs in Fradley, England, United Kingdom
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