CALL CENTRE AGENT REQUIRED
Are you looking to step out of retail positon and looking to gain experience within a well-established company?
Do you have a passion in working with people?
• Responsible for answering incoming calls from and prospects providing product information
• Builds rapport with our customers to resolve service issues and customer questions
• Takes ownership of customer ... account maintenance processes including but not limited to application review and processing, , correspondence and complaint monitoring and response
• Recognises that quality is measured through call recordings and case auditing
• Meets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers... See more