Telephonist

Milton Keynes

One of our Milton Keynes based clients require 2 x Telephonists to start as soon as possible, one Permanently and the other on a contract basis until 31st December 2024, with the possibility of being taken on permanently thereafter.

Working Monday to Friday, mostly 9am - 5pm with 1 hour for lunch.

Job Objective

To take inbound calls from external customers, general queries to be answered in a professional manner and provide accurate information whilst delivering excellent customer service.

Key Responsibilities

The duties and responsibilities of the Telephonists include the following tasks and activities:

Take inbound calls from members through the customer service phone line.

Adhere to phone KPIs.

Ensure that customers are treated fairly and receive a fair and consistent service in line with the Company’s TCF policy.

Ensure clients receive regular and effective communication which is professional and delivered to the highest standards.

Maintain and develop good business relationships with internal and external customers.

Work in conjunction with the team to ensure all work is carried out to the highest quality, and within the service levels laid down.

Escalate any problems, mistakes, backlogs or issues immediately to the Line Manager.

Report any breaches or complaints immediately to the Line Manager or to the Compliance team.

Take responsibility for individual tasks and action them within the required timescales.

Knowledge and Skills

At least 1 year of experience working in customer service or call centre phone-based roles.

Good organisation skills and able to prioritise.

Excellent attention to detail.

Team player.

Excellence and quality in service delivery.

Demonstrates innovation and added value towards customer's needs.