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Fawkes and Reece
Basingstoke
I am currently working with a large residential developer who operate in the Basingstoke and the surrounding areas, they are currently looking for a customer service manager to join them Day to day duties: Dealing with customer complaints and ensuring they are resolved Reporting into the Head of Customer Service Carrying out inspections and reporti
Job Source: Fawkes and ReeceSyntech Recruitment Ltd
Bracknell
Customer Service ManagerL ocation: Bracknell, Berkshire Salary : £45,000- £50,000 Benefits: Holiday, bank HolidaysJob Description Syntech Recruitment are currently working with a long standing client who are looking for a Customer Service Manager to jointheir expanding team. You will be responsible for planning and co- ordinating the activities
Job Source: Syntech Recruitment LtdNationwide Platforms
Uxbridge
We are currently recruiting a Customer Service Manager to join our London West team. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do. Through effective and proactive management, you will drive the business forward with a passion to deliver business targets. You will be relationship driven
Job Source: Nationwide PlatformsS4 Personnel Ltd
Marlow
Ref: 3843 Job: Customer Services Manager Location: Marlow (Hybrid) Salary: £40,000 - £50,000 Our client is looking for an experienced Customer Service Manager, who will be responsible for improving customer service procedures, policies and standards whilst leading, training and motivating the customer service team. You will manage the teams telepho
Job Source: S4 Personnel LtdLanguage Recruitment Services Ltd
Windsor
Customer Service Manager Location: Slough/Windsor Competitive salary dependent on experience Permanent & Full time On-site parking offered! PG20780 Language Recruitment Services (LRS) is currently looking for a Customer Service Manager to join a growing company based in the Windsor/Slough Area. The successful candidate will play a pivotal role in
Job Source: Language Recruitment Services LtdNationwide Platforms
Uxbridge South
We are currently recruiting a Customer Service Manager to join our London West team. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do. Through effective and proactive management, you will drive the business forward with a passion to deliver business targets. You will be relationship driven
Job Source: Nationwide PlatformsZachary Daniels
Reading
Customer Service Manager | M4 Corridor | Salary up to £55,000 plus benefits Zachary Daniels are proud to be supporting a major company in their search for a Customer Service Manager to support the service strategy for the business across the M4 Corridor. Our client is a...
Job Source: Zachary DanielsTrinity Resource Solutions
High Wycombe
Are you a Customer Service Manager who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Manager with experience of managing a call centreIf you're looking for a company with great benefits and culture - then please apply! What's in it for you? 10% Bonus 25
Job Source: Trinity Resource SolutionsWokingham
Customer Services Manager
Location: Wokingham, Berkshire
Salary: £46k - £54k (DOE) + Excellent Benefits
The Client:
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
The Role:
As a Customer Services Manager , you will manage and lead the customer service team to maintain and improve client relationships and operational goals.
Responsibilities:
Create and implement policies and procedures for customer service.
Establish and convey standards for service.
Cultivate customer relations through networking.
Oversee daily operations of the service team.
Delegate tasks effectively for departmental efficiency.
Ensure resources for service delivery.
Review and manage customer complaints.
Handle escalated service issues.
Implement strategies for service quality enhancement.
Requirements:
Previously worked as a Customer Services Manager or in a similar role.
At least 3 years of experience in a management role.
Have industry experience.
Background in customer service and leadership roles.
Understanding of customer service principles and practices.
Strong product knowledge.
Degree in Business Administration or relevant field.
Skilled in CRM and MS Office.
Ideally have experience in aviation maintenance / parts or possess a CSM background in technical fields.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords : Customer Service Manager, Customer Service, Client Relationship, Business Support, Team leader, Manager, Engineering, Aerospace
Customer Service Manager jobs in Wokingham
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