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Additional Resources Ltd
Wokingham
Customer Services Manager Location: Wokingham, Berkshire Salary: £46k - £54k (DOE) + Excellent Benefits The Client: Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage. The Role: As a Customer Services Manager , you will manage and lead the customer servic
Job Source: Additional Resources LtdS4 Personnel Ltd
Slough
Ref: 3841 Job Title: Customer Service Manager (Hybrid) Location: Slough Salary: £38,000 - £42,000 plus excellent benefits Hours: 09.00 - 17.30 (Monday to Friday) Our client is a prestigious company based in Slough, are looking for a candidate who will be responsible for the overall management of the Customer Service Team. You will be supportin
Job Source: S4 Personnel LtdZachary Daniels
Reading
Customer Service Manager | M4 Corridor | Salary up to £55,000 plus benefits Zachary Daniels are proud to be supporting a major company in their search for a Customer Service Manager to support the service strategy for the business across the M4 Corridor. Our client is a market leader in their industry and are recognised for delivering a high level
Job Source: Zachary DanielsS4 Personnel
slough, england, United Kingdom
Ref: 3841 Job Title: Customer Service Manager (Hybrid) Location: Slough Salary: £38,000 - £42,000 plus excellent benefits Hours: 09.00 – 17.30 (Monday to Friday) Our client is a prestigious company based in Slough, are looking for a candidate who will be responsible for the overall management of the Customer Service Team. You will be s
Job Source: S4 PersonnelLanguage Recruitment Services Ltd
Windsor
Customer Service Manager Location: Slough/Windsor Competitive salary dependent on experience Permanent & Full time On-site parking offered! PG20780 Language Recruitment Services (LRS) is currently looking for a Customer Service Manager to join a growing company based in the Windsor/Slough Area. The successful candidate will play a pivotal role in
Job Source: Language Recruitment Services LtdZachary Daniels
Reading
Customer Service Manager | M4 Corridor | Salary up to £55,000 plus benefits Zachary Daniels are proud to be supporting a major company in their search for a Customer Service Manager to support the service strategy for the business across the M4 Corridor. Our client is a...
Job Source: Zachary DanielsJourney recruitment
Wokingham
Are you a dynamic Office & Customer Service Manager, who is looking for an exciting new challenge? Do you have outstanding customer service and leadership skills? If so, this could be the perfect role for you! Our client is based on the outskirts of Wokingham and are looking for the perfect Office & Customer Service Manager to join their growing te
Job Source: Journey recruitmentBiffa
Aylesbury, England, United Kingdom
Aylesbury (Flexible approach to occasional travel) Permanent Role 37.5 hours per week Competitive salary The role{{:}} You will plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Working alongside and assisting the department
Job Source: BiffaHigh Wycombe
Are you a Customer Service Manager who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Manager with experience of managing a call centreIf you're looking for a company with great benefits and culture - then please apply! What's in it for you? 10% Bonus
25 Days Holiday + 8 Bank holidays
Free on-site parking
Private Medical Insurance
Private Dental Insurance
Retail Discounts
Plus more!
Responsibilities Responsible for the daily functions of the customer service team, improving customer service procedures, policies and standards for the department and organisation
Managing, leading and motivating a team of customer service staff, training staff to deliver a high standard of customer services
Conducting root cause analysis and provide on-going recommendations and solutions to improve professionalism and customer service procedures and policies
Co-ordinate and manage B2C customer service projects and initiatives
Responsible for maintaining appropriate staffing levels to ensure daily and weekly targets are achieved as per the B2C team KPI’s
Experience Required 5+ Years’ line management experience within B2C customer service environment, preferably a call/contact centre experience
Excellent knowledge of customer service principles and practices
Knowledge of SAP & CRM systems
Microsoft Office including Word, Excel (advanced level), Outlook, PowerPoint and Project knowledge
Ability to work within a fast paced environment
Customer Service Manager jobs in High Wycombe
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