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Norton Rose Fulbright LLP
Newcastle Upon Tyne
Practice Group / Department: IT Regional - Service Desk Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely
Job Source: Norton Rose Fulbright LLPNRG.
newcastle upon tyne, england, United Kingdom
Responsibilities will include, but are not limited to: IT Helpdesk and Desktop support : Administration of the IT Helpdesk Preparation and provision of hardware and software for new employees Serving as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and installations as re
Job Source: NRG.Careers Plus
newcastle upon tyne, england, United Kingdom
Our client is a growing managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their expecta
Job Source: Careers PlusGibbs Hybrid
Newcastle Upon Tyne
Contract - 2nd Line IT Support - Newcastle/Hybrid - 6 months - Inside IR35 Role: 2nd Line IT Support Location: Newcastle Upon Type/Hybrid Job type: Contract Duration: 6 months initial - Inside IR35 Sector/Industry: Healthcare Provide customer support and perform service desk incident management. Track and assign open incidents, collaborati
Job Source: Gibbs HybridIT Career Switch
Newcastle Upon Tyne
Trainee IT Support Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also hav
Job Source: IT Career SwitchIn Technology Group Limited
Gateshead
3rd Line IT Support Technician Gateshead (Newcastle) £30,000 - £45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial
Job Source: In Technology Group LimitedHudson Shribman
United Kingdom
IT Support Officer / Administrator (1st line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN TRANSPORT As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support le
Job Source: Hudson ShribmanHeels & Brogues Group
Gateshead
Heels & Brogues Recruitment are working with a well-known client to find a talented 2nd Line Support Engineer to join their dynamic team. Job Title: 2nd Line Support Engineer Salary: £25,000.00 - £30,000.00 per year Location: Gateshead Benefits: * Company pension * Free parking * On-site parking * 30 days holiday * Paid holiday on your bir
Job Source: Heels & Brogues GroupNewcastle Upon Tyne
Are you passionate about providing exceptional technical support and resolving complex IT issues?
We are seeking a talented individual to join our client’s dynamic team as a 2nd Line Support Technician.
Key Responsibilities:
Provide expert technical support to clients via phone, email, or in person.
Diagnose and troubleshoot complex hardware and software issues.
Escalate unresolved issues to the appropriate teams and follow up until resolution.
Configure and manage Microsoft Intune for device management and application deployment.
Administer Azure services and troubleshoot related issues.
Support users with Office 365 applications and services.
Document support processes and maintain accurate records of incidents and resolutions.
Collaborate with other support teams to ensure timely resolution of issues.
Proactively identify recurring problems and suggest long-term solutions.
Requirements:
Proven experience in a similar 2nd Line Support role.
Proficiency in diagnosing and troubleshooting hardware and software issues.
Strong knowledge of operating systems, networking protocols, and IT infrastructure.
Experience with Microsoft Intune, Azure, and Office 365 administration.
Excellent communication skills and the ability to explain technical concepts to non-technical users.
Customer-focused attitude with a passion for delivering exceptional service.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
If you are a motivated individual with a passion for problem-solving and a dedication to customer satisfaction, we want to hear from you!
Apply now to join the team as a 2nd Line Support Technician and take your career to the next level.
Apply today
Email Alert for Desktop Support - Second Line jobs in Newcastle Upon Tyne
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