ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Purple Placements
Egham
My client seeking an experienced Customer Success Manager to be a key part of their team, taking full responsibility for supporting and advising our customers on the onboarding process of our services. This role is hybrid This is an exciting opportunity for an exceptional, experienced Customer Success Manager to join an established operation with s
Job Source: Purple PlacementsRobert Half
London
Robert Half are currently recruiting for a Customer Success Manager, eDiscovery experience is needed. Based in Moorgate, for 6 months. The Customer Success Management Team proactively supports our customers in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on the customer's indiv
Job Source: Robert Halfcreateselect
London Area, United Kingdom
We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently
Job Source: createselect4GLOBAL PLC
Chiswick, ENGLAND, United Kingdom
Introduction 4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity delivery. Our unique proposition stems from the smart use of our proprietary data, technology, and know-how to en
Job Source: 4GLOBAL PLCOpenSolar
united kingdom
About Us: OpenSolar was founded in 2017 by global pioneers in solar software - Andrew Birch and Adam Pryor. OpenSolar exists to accelerate the adoption of solar and renewable energy globally. We provide the world's clean energy professionals with an end-to-end digital design, sales and management software to grow their businesses, free of charge.
Job Source: OpenSolarFMC Talent
London
Job Description Are you a problem solver with great communication skills? Our client is looking for someone to assume the Customer Success Manager role and make a solid impact within the company to help it grow in a positive direction. The company Our client is changing the archaic way Construction Planning has been previously managed in the in
Job Source: FMC TalentCHEQ
London Area, United Kingdom
CHEQ is the go-to-market team’s security suite, trusted by over 15,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users. Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data and analyt
Job Source: CHEQIntelligent Reach - a Searchspring Company
greater london, england, United Kingdom
WHO WE ARE: Intelligent Reach/Searchspring provides ecommerce retailers with the industry-leading software platform for managing product data. With a global presence in London, San Antonio, Denver, Colorado Springs, Portland, Toronto, Sydney, and Bangalore, Intelligent Reach/Searchspring employees are dedicated to fostering an environment that enab
Job Source: Intelligent Reach - a Searchspring Companyunited kingdom
About Us
Founded by Mastercard and WorldRemit former executives, with early employees from Google, Uber, American Express, HSBC and Deliveroo. Volume (www.getvolume.co.uk) is a London-based payments startup on a mission to kill the hidden fees on the Internet for both consumers and merchants alike
Our mission is to create a universal checkout on the Internet enabling online shoppers ️to pay and businesses to get paid quickly, easily, conveniently, and eventually for free with just one click ⚡
Faster than Apple Pay, Volume is the only payment method that allows consumers to pay in one-click using their bank app and businesses to eliminate payment intermediaries such as Stripe, PayPal, card networks and their extortionate hidden fees
We are currently looking for an energetic Head of Customer Success or Senior Customer Success offering an incredible opportunity to receive a competitive salary and meaningful equity shares in the hottest startup in the UK
Our Culture
We don’t follow the traditional corporate or start-ups model but empower our people to own their work end-to-end. The challenge is not for everybody, we are entirely mission-driven with a fully autonomous team culture. You decide the strategy, you move the metric, we help to achieve your goals
What you can expect from us
Meaningful equity in the company
Work from home or from our incredible offices in London and Krakow
A one-off remote-working budget to help you set up your home office
24 days holiday as standard ✈️
30 day ‘work from anywhere’ policy ☀️
Free lunch If you choose to work from the office on Wednesdays
Your Mission
You are on a mission to bring real-time payments to hundreds of merchants. You will develop a systematic growth engine for generating demand:
Onboarding and Training:
Lead the onboarding process for new clients, ensuring a smooth and positive introduction to our payment platform.
Conduct training sessions to educate clients on platform features, functionalities, and best practices.
Account Management:
Develop strong relationships with key client stakeholders to understand their business objectives and payment requirements.
Act as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring overall satisfaction.
Product Adoption:
Proactively identify opportunities for clients to leverage additional features of our platform to enhance their payment processes.
Collaborate with the product team to provide client feedback and contribute to the continuous improvement of our platform.
Retention and Growth:
Implement strategies to drive customer retention and expansion, identifying upsell and cross-sell opportunities.
Monitor client usage and engagement, intervening when necessary to ensure ongoing satisfaction.
Feedback and Communication:
Gather client feedback and communicate insights to internal teams to drive product enhancements.
Regularly update clients on new features, updates, and industry trends relevant to their business.
Who you are
Proven experience as a Customer Success Manager or similar role in a B2B environment ideally in payment
You have an entrepreneurial spirit/experience with a strong growth mindset
You are adaptable and comfortable with a fast-paced environment
You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows
Strong understanding of payment solutions and financial technology.
Demonstrated success in driving customer retention and growth.
We’d especially love to speak with you if:
You have worked for a Fintech company
You've worked at a fast-growing startup
You have previously successfully worked in a remote & distributed team
Qualifications
Bachelor's degree in Business or a related field
At least 1 - 2 years' of relevant work experience
Excellent written and verbal communication skills
Ability to multi-task, organize, and prioritize work
Head of Customer Success jobs in united kingdom
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.