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FourPointZero Recruitment Ltd
London
Customer Success Manager – Mixed Reality Projects Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success Manager to increase the usage of their innovative Mixed Reality solutions for their global client base. Com
Job Source: FourPointZero Recruitment LtdAmbition Europe Limited
London
I am looking for a Customer Success Manager to join a dynamic legal tech startup, where you will be pivotal in ensuring top 100 law firms remain satisfied and engaged with their platforms. Your role will involve utilising your exceptional presentation skills, strong interpersonal capabilities, and dedication to delivering outstanding client experi
Job Source: Ambition Europe LimitedPure Resourcing Limited
London
Customer Success Manager - London Hybrid working - 2/3 Days per week in London Are you passionate about building and nurturing relationships with mortgage intermediaries, lenders, and agents? Do you thrive on providing exceptional service and support to clients, including meeting them face-to-face at their offices? Our client is leading the digital
Job Source: Pure Resourcing LimitedAustralasian Recruitment Company
London
CUSTOMER SUCCESS MANAGER A rapidly growing tech start-up which is aiming to make it easy to reach and connect support professionals to help employees is looking for a Customer Success Manager! You will be instrumental in a growing organisation, supporting and onboarding new suppliers being responsible for obtaining all relevant information, doc
Job Source: Australasian Recruitment CompanyTiro Select
greater london, england, United Kingdom
£40,000 + £12,000 Bonus + Bens - Hybrid role I'm hiring a Customer Success Manager (renewals) on behalf of a London based ground breaking technology business that is revolutionizing the way enterprises build their applications . My client is an established global market leader in data technology, trusted by thousands of companies such
Job Source: Tiro SelectSpotlight
London Area, United Kingdom
Spotlight, a leading casting agency, are looking for an engaging and passionate Customer Success Manager to join them on a temporary basis. You will be the voice for Casting Agents to ensure casting agents are getting the best experience/usage out of the Spotlight Platform. Key responsibilities To champion the use of Spotlight by casting directors
Job Source: SpotlightFullCircl
London Area, United Kingdom
We go FullCircl FullCircl connects the insight you need when it matters most. We partner with more than 700 of the UKs leading banks, insurers and FinTech to deliver market leading insight on their business customers. Clients use our product to solve three mission critical business challenges, namely how to: identify & acquire, verify & onboard and
Job Source: FullCirclBuilder.ai
London Area, United Kingdom
About Builder We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started. Builder.ai was voted as one of
Job Source: Builder.aigreater london, england, United Kingdom
WHO WE ARE:
Intelligent Reach/Searchspring provides ecommerce retailers with the industry-leading software platform for managing product data. With a global presence in London, San Antonio, Denver, Colorado Springs, Portland, Toronto, Sydney, and Bangalore, Intelligent Reach/Searchspring employees are dedicated to fostering an environment that enables everyone to thrive, both personally and professionally, and feel supported, engaged, and valued, every step of the way.
Backed by a growth equity firm with extensive resources and expertise in guiding software and technology companies through transformational growth, Intelligent Reach/Searchspring helps our customers, like JD Sports, M&S, Currys and Burberry, increase their revenue through dynamic online advertising on sites like Google, Instagram and Amazon. Join us as we change how the world shops online and achieve our mission to deliver the ultimate shopper experience.
The Role:
We are looking for highly organised, technically savvy Customer Success Managers who strive to deliver results, proves value & drive retention among our customers. As a key member of the CS team, you will be responsible for nurturing relationships with assigned accounts and ensuring customers realise the value of our solution as quickly as possible. Your role will involve identifying opportunities for value-added services to contribute to the company's revenue growth through renewals and upsells.
On a day-to-day basis, you will create and execute strategic account plans using project management platforms. You will provide training, mentoring, and ongoing support to customers, enabling them to fully leverage our platform to drive feature adoption and increased profitability. Ultimately, you will become an expert in the Intelligent Reach platform & report into the Head of Customer Success.
Join our team and become part of a dynamic, collaborative, and forward-thinking organisation that is revolutionising the e-commerce industry.
Responsibilities:
1. Establish strong relationships with customers:
Proactively engage with customers to understand their goals, challenges, and expectations.
Serve as the primary point of contact for customers, providing guidance, support, and timely responses to inquiries.
Regularly conduct business reviews to assess customer satisfaction and identify opportunities for improvement.
2. Drive customer success and retention:
Develop and implement customer success strategies and initiatives to ensure successful adoption and usage of our SaaS products.
Monitor customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and retention rates.
Identify potential risks or issues that may impact customer success and take proactive measures to mitigate them.
3. Collaborate with internal teams:
Work closely with sales, marketing, and product teams to align customer success efforts with company goals and objectives.
Provide customer feedback and insights to internal stakeholders to drive product enhancements and improvements.
Collaborate with the implementation and support teams to ensure a smooth onboarding experience and timely issue resolution.
4. Deliver exceptional customer support:
Act as an advocate for customers, ensuring their voices are heard and their needs are addressed.
Handle customer escalations or complaints with empathy and professionalism, working towards a swift and satisfactory resolution.
Provide training, resources, and best practices to customers to maximize their usage and adoption of our SaaS products.
5. Analyse customer data and provide insights:
Utilise data analytics and reporting tools to analyse customer usage patterns and behaviour.
Identify upsell and cross-sell opportunities based on customer needs and usage patterns.
Prepare reports and presentations to showcase customer success metrics and share insights with internal and external stakeholders.
Requirements:
Bachelor's degree in Business, Marketing, or a related field (or equivalent work experience).
Proven experience in customer success or account management roles within the SaaS industry.
Strong understanding of SaaS products and business models.
Excellent communication and relationship-building skills.
Ability to analyse data, identify trends, and make data-driven decisions.
Demonstrated problem-solving and conflict resolution abilities.
Strong organisational skills and ability to manage multiple customer accounts simultaneously.
Technical proficiency and ability to quickly learn new software and technologies.
Self-motivated, proactive, and results-oriented mindset.
Ability to work effectively both independently and as part of a team.
We offer competitive compensation packages, including salary, benefits, If you are passionate about customer success and thrive in a dynamic and fast-paced SaaS environment, we encourage you to apply.
Email Alert for Customer Success Manager jobs in greater london, england, United Kingdom
ⓘ There was an unexpected error processing your request.
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