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Hudson Clarke Associates
London
Customer Success Manager - Enterprise Accounts - £65,000 + 10% bonus + exceptional benefits including private healthcare. Hybrid role Company An exciting opportunity has arisen for a Customer Success Manager with 5 + years of account management experience with large global accounts. You will be joining an established and growing tech company who ar
Job Source: Hudson Clarke AssociatesNobul Resourcing Solutions
Tower Hamlets, Greater London
Spotlight are looking for an engaging and passionate Customer Success Manager to join them on a temporary basis. You will be the voice for Casting Agents to ensure casting agents are getting the best experience/usage out of the Spotlight Platform. Key responsibilities * To champion the use of Spotlight by casting directors and agents * Primary
Job Source: Nobul Resourcing Solutionslegal technology firm
London Area, United Kingdom
Customer Success Manager – client focused Competitive salary Legal technology specialist This is a fantastic opportunity to join a progressive forward thinking firm. They specialise in providing a simplified legal technology aimed at Real Estate Lawyers. They are growing year on year which has led to this newly created position to focus on their c
Job Source: legal technology firmDoceree
London Area, United Kingdom
Doceree is the leading Global network for HCP-only programmatic messaging , reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology. We are a Series B start-up ba
Job Source: DocereeOrg3D
united kingdom
Customer Success Manager - Remote - UK & Ireland Join one of the fastest growing companies in the legal tech space! We're looking for a strategic customer success manager to join an AI powered legal tech startup. The role: Work with up to 25, key mid-market and enterprise accounts. Track customer outcomes with regular client meetings. Drive QBR'
Job Source: Org3DTechNET IT Recruitment Ltd
Rickmansworth, England, United Kingdom
Customer Success Manager Hybrid | (3 Days in Office) Locations/Salary Rickmansworth, UK/UP TO £70,000 DOE Chicago, USA | St Louis, Missouri, USA/UP TO $115,000 DOE A Customer Success Manager is required to join an award-winning dynamic workplace technology company that provides comprehensive platforms designed to deliver actionable workplace insi
Job Source: TechNET IT Recruitment LtdJellyfish Recruitment
united kingdom
Customer Success Manager Salary: £40,000 - £50,000 Location: Remote An award-winning organisation, who utilise class leading methods and tech to deliver insights and research for global organisations, is now looking for a Customer Success Manager to join. In this role you'll be the primary contact point for clients where you will be responsible f
Job Source: Jellyfish RecruitmentWUNDERTALENT
London Area, United Kingdom
Location: London (3 days in the office, 2 days remote) Salary: £55k plus £5k bonus plus Equity Role Overview: Our client which is a leading Ecommerce software powerhouse is seeking an Enterprise Customer Success Manager to partner with their clients in the UK, ensuring their long-term success. The role involves developing strong relationships w
Job Source: WUNDERTALENTLondon Area, United Kingdom
CHEQ is the go-to-market team’s security suite, trusted by over 15,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users.
Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data and analytics.
CHEQ is a global company with offices in Tel-Aviv, New York, Tokyo and London.
We are looking for an experienced Technical Account Manager or Client Success Manager who is driven, dedicated, and service-oriented with an eye for detail and the ability to nurture client relationships.
In this role, you will own a portfolio of clients, and apply your technical account management and analytics skills to guide our clients and maximize the value from CHEQ’s award-winning click fraud blocking solution. You will be a trusted advisor and the face of the company for our clients.
Responsibilities :
Proactively manage the success of a portfolio of assigned customers to deliver consistent value across the entire lifecycle, driving adoption and growth.
Manage the onboarding of new customers and translate the customer’s Desired Outcomes into an implementation plan that will provide value in a timely fashion
Be the product expert and trusted advisor that your customers can go to for guidance on maximizing value from CHEQ’s solutions.
Perform data-driven reviews and analysis on customer’s fraud activity and present findings and data insights
Resolve customer issues, alone and through collaboration with other teams; approach all situations with curiosity and creativity
Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
Drive customer advocacy in the form of references, referrals, and case studies
Requirements:
3+ years experience in a client facing role as a technical account manager, customer success manager or project manager
Analytical and problem-solving skills, with strong attention to detail.
Superior verbal, written communication, and presentation skills.
High proficiency in Microsoft Excel with extensive experience with data analysis and advanced use of formulas.
Experience with reporting and data visualization skills using BI tools. Basic knowledge and experience with SQL is required.
Knowledge and experience with Paid Search and Pay-Per- Click (PPC) advertising and relevant platforms, such as Google Ads (Adwords) and Google Analytics is an advantage.
Experience in the cybersecurity space is an advantage.
Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to customers. Continuous learning mindset and detail-oriented approach
Strong organizational, managerial, and interpersonal skills to successfully communicate and negotiate with internal and external customers.
Proven track record of consistently exceeding objectives, self-motivated, and driven by results.
Bachelor's degree with a technological background - an advantage
Working days - Monday - Friday
Email Alert for Customer Success Manager jobs in London Area, United Kingdom
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