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Equiniti
Birmingham
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are
Job Source: EquinitiMaximus UK
Birmingham
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day’s appointment sessions Carry
Job Source: Maximus UKUnipart Logistics
Nuneaton
Location: Nuneaton Contract Type: Permanent Hours: Full time, 40 hours per week Salary: £26,550 plus 22 days rising holiday plus bank holidays, pension, life assurance, bonus, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. As
Job Source: Unipart LogisticsVistry Group PLC
United Kingdom
Role overview ID: 2024-5347 Entity: Vistry Region: Vistry South Central Midlands Department: Customer Service Contract Type: Permanent - Full Time Job Location: Warwickshire Date Posted: 06.03.2024 We have a great opportunity for a Customer Service Technician to join our team within Vistry South Central Midlands, covering various locations in and a
Job Source: Vistry Group PLCNorgren
Fradley, England, United Kingdom
IMI plc We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better wo
Job Source: NorgrenGTC Recruitment
Halesowen, England, United Kingdom
I am looking for someone to join my client in Halesowen as a Customer Service Administrator! Salary: £23k - £26k (experience-dependent). No weekends. Office-based role. You will be the first point of contact for customer queries, with a keen eye for detail and excellent phone manner. This role is perfect for someone who is looking for progression
Job Source: GTC RecruitmentnGeneration Limited
Dudley, England, United Kingdom
Company Overview: Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. Positio
Job Source: nGeneration LimitedDirect Line Group
Birmingham
About Us Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers. We currently have an exciting opportunities to join our Birmingham
Job Source: Direct Line GroupBirmingham
Customer Service Specialist
£23,000
Monday to Friday 8 - 5pm
Birmingham (South)
The Customer Excellence Team are committed to the delivery of exceptional customer service. We are looking for someone who loves working with customers, who enjoys working in a fast-paced team and who pride themselves on doing the best they can for each customer.
Reporting to the Customer Excellence Manager, this role will involve working across a variety of contact channels including phone, email, web, and social media. You will provide professional, high quality, efficient service to our customers and colleagues across the business.
Your areas of responsibilities:
Handling customer orders; ensuring stock allocation and delivery slot availability.
Resolving delivery and service issues, including liaising with all relevant departments to ensure customer service excellence.
Providing feedback and support to branches, sales, and credit services teams.
Investigating non-conforming processes to resolve complaints and reduce future errors.
Responding to general enquiries and feedback through our website and via review platforms including Trust Pilot and Google reviews.
Essential:
Excellent written and verbal communication skills
Good IT skills, able to use multiple systems and processes while dealing with complex customer issues.
Organised, methodical, with high attention to detail.
Excellent planning and time management skills.
Ability to work under pressure.
Ability to meet strict deadlines.
Inquisitive personality- always looking for the best solution for the customer.
A background in customer services, customer experience or complex service support is desirable.
Customer Service Specialist jobs in Birmingham
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