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Niyaa People
Birmingham
The opportunity to work for a reputable company in birmingham has become available for a Customer Service Advisor. This position is offering a temporary contract and an easily accessible location via public transport. You will be assisting to deliver priority repairs support, helping to improve the customer service and deliver positive results to
Job Source: Niyaa PeopleOffice Angels
Solihull
Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed? Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE:Customer Service Advisor LOCATION: Solihull SALARY: £25,000- £30,000 H
Job Source: Office AngelsPeople Solutions Group Limited
Sutton Coldfield
CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY: 08.30 - 16.30 £11.44 PER HOUR Our client based in Sutton Coldfield are seeking two Customer Service Advisors to join their vibrant team. Benefits Free parking Modern office Canteen Friendly staff Career progression Weekly pay Day to Day Duties Dealing with Customer queries over the phone and email Dealing w
Job Source: People Solutions Group LimitedReed
Birmingham
Are you a highly organised individual with a passion for exceptional customer service? We’re looking for a Customer Service Advisor to join a leading company! As a pivotal part of the customer service operations, you’ll be the first point of contact for a portfolio of clients, ensuring their queries and service led agreements are met with efficienc
Job Source: ReedBlue Arrow
Coventry
Position: Customer Service Advisor Location: Hybrid within commutable distance of Coventry (CV6) Start date: 10th June 2024 (Will be required to attend site for a minimum of 4 weeks to attend training and to collect homeworking equipment, You will then be able to work remotely once you have achieved competence, however the role remain Hybrid) Sal
Job Source: Blue ArrowPeople Solutions Group Limited
Cannock
CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY: 38.5 HOURS PER WEEK £25,500 PER ANNUM People Solutions are recruiting a Customer Service Advisor to join our prestigious, multi site client based in Norton Canes! Benefits Company-wide training programme Generous contributory pension scheme Life insurance at three times salary 25 days holiday, plus bank hol
Job Source: People Solutions Group LimitedRapier
Birmingham
Job description Call OI2I 227 8OO1 to apply for this role We are recruiting CUSTOMER SERVICE ADVISORS for our well-known client in the logistics industry based in HAMS HALL, BIRMINGHAM, B46This is ON-GOING WORK with the intention of becoming a permanent position. You must be willing to work within the alcohol industry to be suitable for this role.
Job Source: RapierReed
Tipton
Customer Service Advisor Job Type: Ongoing temporary assignment Location: Tipton Salary: £12.50 per hour Start date - IMMEDIATE!! REED are looking for a Customer Service Advisor to join our client's branch network team. The ideal candidate will provide exceptional customer service to the Branch customers Day to Day of the Role: Deliver exce
Job Source: ReedBirmingham
About Us
Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers.
We currently have an exciting opportunities to join our Birmingham based Motor Fulfilment team as a Motor Claims Support Advisor , on full-time and permanent basis.
Purpose of Role
Our Motor Claims Support Advisors provide support and manage the external engineers (motor field) team’s workload by being responsible for arranging inspections of vehicles following a motor claim. Playing a pivotal role in our customers experience, our Liaisons ensure we are utilising our engineering field force effectively by organising efficient routes, whilst providing high levels of customer service. Responsible for fulfilling the total loss journey by ensuring speedy payments to customers and making sure all systems are correctly updated. This is a role which is constantly evolving to meet the business needs and to provide our customers with a first class service.
Key Accountabilities
Achieve / exceed key customer metrics, ensuring the customer experience is at the heart of everything we do, treating customers fairly at all times.
Handle inspection requests which consist of: Low Speed Impact / Credit Hire and Without Prejudice inspections.
Lead, develop and use appropriate judgement to deliver excellent performance, in line with the Direct Line Group values and strategy
Ensure the best use of your resource to meet customer demands and achieve business Service Level Agreement’s
Control and manage the operational costs
Identify, own and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts, ensuring opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.
What we are looking for:
Excellent customer service skills
A strong communicator - both verbal and written
Excellent organisational skills
Team player
Ability to work well under pressure
Ability to learn new skills whilst working in a fast-paced environment
Contract : Permanent
Hours: 35 hours (Monday - Friday, 9am-5pm)
Location: Birmingham (Livery Street)
Hybrid Working: 2 days a week in the office
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!)
Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!
50% off home, motor and pet insurance
Free travel insurance and Green Flag breakdown cover
Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Buy-as-you-earn share scheme
Employee discounts and cashback
Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
#LI-Hybrid #LI-PK1
Customer Service Advisor jobs in Birmingham
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