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Customer Service Advisor

Cannock

CUSTOMER SERVICE ADVISOR

MONDAY - FRIDAY: 38.5 HOURS PER WEEK

£25,500 PER ANNUM

People Solutions are recruiting a Customer Service Advisor to join our prestigious, multi site client based in Norton Canes!

Benefits

Company-wide training programme

Generous contributory pension scheme

Life insurance at three times salary

25 days holiday, plus bank holidays

Day to Day Duties

Manage and respond to incoming calls, emails, and online chats

Strive to deliver world class customer service

Develop technical and product knowledge

Manage customer order portals, pricing updates and export administration

Essential Skills

Experience in a telephone-based customer service role

Excellent communication skills with a calm, composed manner with a positive, ‘will-do’ attitude

Customer Relationship/customer account management experience

Experience in handling technical or product related customer queries

Excellent attention to detail and accuracy

An eagerness for problem solving, improvements and delivering solutions

Confident IT skills including MS office

Comfortable with occasional travel between sites in Staffordshire

Desirable Experience

Working within in a face paced contact centre

Knowledge of MS office

Training

Training provided.

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Customer Service Advisor jobs in Cannock

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