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Call Centre Jobs In Edinburgh

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  1. Contract Consultant - Call Centre

    Edinburgh | Neg | From Search Consultancy Ltd

    Contract Manager - Call and Contact Centre Edinburgh Competitive Salary 6 Month Fixed Term Contract Search is one of the UK's largest recruitment companies with 13 locations nationwide... -covering over 20 industry sectors. We are the recruitment partner of choice to organisations who are aiming to achieve success through talented and motivated people - an aim we share in growing our own business. An exciting opportunity has become available for an experienced Contract Manager to join the successful Call and Contact Centre team in Edinburgh on a 6 month fixed term basis. The ideal candidate will demonstrate the following: * Extensive experience managing a high volume account (agency or in-house) * Excellent client relationship skills * Strong leadership skills...

  2. Customer Service - Premier Associate, Edinburgh call centre

    Edinburgh | Neg | From HSBC

    Customer Service - Premier Associate, Edinburgh call centre Starting salary £17,350 You don't have to look far to reach your full potential. You can deliver your greatest performance just... you thrive in our sociable working environment. We'll give you plenty of support with 12 weeks of full time comprehensive training both in the classroom and with support in the live call centre...

  3. Contact Centre Team Leader

    Edinburgh | - £28k-£34k | From Contact Centre Partners

    Contact Centre Partners are excited to be supporting a highly reputable financial services brand in recruiting a Contact Centre Team Leader for their energetic contact centre in Edinburgh. We are... looking for experienced Team Leaders who are keen to take on new challenges. As a Contact Centre Team Leader you will be required to support and coach a team of up to 12 New Business advisors ... Centre Team Leader you must a strong background in financial services within a fast paced contact centre environment. You will have knowledge of FCA guidelines and experience in coaching a developing ... centre industry. If you would like to know more please contact Joanne at CCP. This job was originally posted as www.totaljobs.com/JobSeeking/Contact-Centre-Team-Leader_job62151838 ...

  4. Helpdesk Agent

    Dunfermline | Competitive | From Avenue Scotland

    Avenue Scotland are currently recruiting Helpdesk Agents for a well established client. Working within a Customer Contact Centre providing a professional, high standard helpdesk solution service... attendance and reliability, whilst showing flexibility with working hours and workloads Key Performance Objectives/Indicators: * Inbound Telephone Calls to be answered within Contact Centre targets ... to all customers. Key Responsibilities: *To answer inbound helpdesk calls within the agreed targeted timescales and provide the best possible standard of customer service. * To assist the merchant/customer with a resolution using the tools provided, and to ensure that these tools are effectively managed and updated *To complete aftercare and service calls *To follow the correct path...

  5. Outbound Telesales Executive

    Edinburgh | £20000 - £25000 pa | From Search Consultancy

    Full-Time Telesales Executive *Immediate Interviews* Edinburgh City Centre £20,000-25,000 Bonus Search Consultancy is extremely proud to be working with one of the UK's leading Financial... methodically manage calls and accounts. Organisational skills will be important when handling the paperwork and details for a number of clients. Being articulate is vital and crucial for this role and we are looking for someone with excellent communication skills. Attention to details and strong listening skills are vital as every aspect of the call must be performed to the highest standard. Being ... & RESPONSIBILITIES: * Account management * Identify potential sales leads quickly and efficiently bu calling at least 60-80 leads per day * Manage inbound & Outbound calls in a professional manner at...

  6. Telesales Executive

    Edinburgh | £20000 - £25000 pa | From Search Consultancy

    Full-Time Telesales Executive *Immediate Interviews* Edinburgh City Centre £20,000-25,000 Bonus Search Consultancy is extremely proud to be working with one of the UK's leading Financial... methodically manage calls and accounts. Organisational skills will be important when handling the paperwork and details for a number of clients. Being articulate is vital and crucial for this role and we are looking for someone with excellent communication skills. Attention to details and strong listening skills are vital as every aspect of the call must be performed to the highest standard. Being ... & RESPONSIBILITIES: * Account management * Identify potential sales leads quickly and efficiently bu calling at least 60-80 leads per day * Manage inbound & Outbound calls in a professional manner at...

  7. Customer Service Representative - £17,320

    Edinburgh | £16840 - £17320 pa | From Search Consultancy

    Customer Service Representatives Edinburgh City Centre Salary - £17,340 Temp to Perm This is a fantastic opportunity to join our sector leading client. We are looking for Customer... Service Advisers to support this prestigious client in their Contact Centre based in Edinburgh City Centre Area. Key Responsibilities * To take ownership of and resolve customer enquiries in line with operational Key Performance Indicators * To use systems accurately and promptly log and process all enquiries through to customer satisfaction * To provide information and guidance on processes, procedures and guidelines according to best practice * To be aware of other services which may be associated with an enquiry and offer additional information and advice as relevant * To...

  8. Customer Experience Advisors - Permanent

    Edinburgh | £14500 - £15000 per annum + Up to 20% Bonus | From Change Recruitment

    Are you looking for a new challenge in 2015? Would you like to work for Scotland's leading supplier in their field? If you answered yes to both of these questions, please read on. Change... the customer service system What we need from you: Experience of working within a contact centre environment Ability to explain complex information in a simple format Time management ... would suit someone with previous experience from within a Utilities AND/OR Contact Centre background. The working hours are Monday to Friday on a shift pattern between 8.30 am to 17.30 pm. Due to...

  9. Customer Service Project Specialist (French Speaking) - Edinburgh

    Edinburgh | | From Amazon

    We are currently looking for a Project Specialist with Fluent French to join the EU Customer Service Integration team in Amazon's Customer Service Centre. This position can be based in Cork,... Centre documentation. Content is dependent on business and product team initiatives, as well as the development and clarification of customer service policies and procedures. Responsibilities ... . Previous experience in a Contact Centre environment with a healthy balance between customer obsession and the need to adhere to company policies. Ability to flex and switch from one focus to another...

  10. Team Manager

    Edinburgh | £30000 - £30000 pa | From Search Consultancy

    Team Manager £30000 Based in Edinburgh My client is currently looking to meet candidates to join their management team. After going through a period of phenomenal growth in the past two years,... desirable * Excellent verbal and written communication * Proficient in Word, Excel and Powerpoint Call Joanne on 0131 718 8074 to discuss your application. ...

  11. Finnish Communicator

    Edinburgh | £15100 - £17100 pa | From Search Consultancy

    Finnish Customer Service Advisor - Financial Services -£15,100 per annum My client provides international financial services and if that doesn't sound exciting to you, we can assure you it is! We... will require flexibility over working hours and the job holder will be expected to cover shifts where the contact centre is working on a 24 x 7 basis, 365 days a year. In order to be considered for...

  12. Swedish Customer Service Advisor

    Edinburgh | £15100 - £15100 pa | From Search Consultancy

    Swedish speaking Customer Service Advisor - £15,100 per annum Our client provides support to customers over the phone and by email for a range of products from the latest televisions to cordless... a more senior member of staff. * To deal with all correspondence as requested/required. * Logging of all calls accurately and in line with procedure. In order to be considered for this position...

  13. Customer Team Leader

    Edinburgh | £28k - 34k per year | From CALL CENTRE ASSOCIATES

    CCA Recruitment has been engaged by a leading financial services provider with a national presence, who are recruiting a Team Leader for their Customer Recruitment Team. This is a fantastic......

  14. Call Centre Sales Advisor

    Dunfermline, Fife | 0.0000 | From Search Consultancy

    Call Centre Sales Advisor Dunfermline Permanent - £14,999 to £15,999 My Financial Services Client is looking for Call Centre Sales Advisors to join their rapidly growing team. This... role will involve dealing with inbound and outbound calls, selling products and services of the Bank, as well as giving Customers' exceptional customer service. The role is 35 hours per week. Operating Business Hours are 8am - 8pm on a rotational shift basis (this includes Weekend working) *You must pass a Credit Check and Disclosure Scotland Check* Apply online today, or contact Emma Gray on for more details. ...

  15. Call Centre Advisor

    Edinburgh, Midlothian | 0.0000 | From Search Consultancy

    Call Centre Advisor South Gyle, Edinburgh Permanent £14,500-£15,000 Our reputable Utilities client is looking to expand their Customer Service Centre team starting mid November on a......

  16. French Technical Support

    Edinburgh | £16500 - £16500 pa | From Search Consultancy

    French Technical Support Level 1 - £16,500 per annum My client are currently recruiting for a Technical Support Level one to join our team. The successful candidate must be fluent in English plus... environment would be a distinct advantage. * Experience of handling calls in a Call Centre environment would be an advantage. * Must demonstrate strong Troubleshooting capabilities. * Must ... conference calls Role Requirements In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences: * Fluency in French and English. * Dealing with Technical queries via Fax, Email, Phone and Letters to the customers satisfaction. * Ensuring that cases and calls are logged in accordance with the Data Quality guidelines. * To...

  17. Outbound Telesales Executive

    Edinburgh | £22000 - £22000 pa | From Search Consultancy

    Outbound Telesales Executive(Experience Essential) Full Time Edinburgh £22000 Uncapped Bonus My client is looking for people to join their organisation to promote and sell their unique and... communication and listening skills * A positive, proactive, can do attitude * Self-motivated and hard working * Able to prioritise own call schedule * Enjoys a high energy, fun environment Working hours are Monday - Friday 9:00am - 5:30pm or 8:30am - 4:30pm. If you are interested in this role then please apply online or please call Gary Keay on 0131 718 8029. ...