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Contact Centre Team Leader

London

Travel Team Leader required for a well established travel company based in South West London. You will be responsible for leading a team of travel consultants both in sales and customer service. This role is mainly office-based with a salary of up to £38,000. Travel Team Leader responsibilities:

Lead, coach and develop team members with on-boarding, training and shadowing

Conduct 1-2-1 meetings, training, team briefings and performance assessments

Ensure all policies and procedures are adhered to

Be a first line escalation point for customers with queries and complaints etc..

Travel Team Leader skills required:

Good knowledge of the travel industry and experience in either retail or tour operator

Previous supervisory/management experience

Motivate the team to hit sales targets

Knowledge and understanding of ABTA/ATOL/PTR and GDPR rules and regulations

Flexibility to work shifts including evenings, weekends and bank holidays

Additional information:

40 hour working week on a shift pattern including some hybrid working

Christmas bonus

Pension scheme

Healthcare

Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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Contact Centre Team Leader jobs in London

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