Contact Centre Team Leader
London
Travel Team Leader required for a well established travel company based in South West London. You will be responsible for leading a team of travel consultants both in sales and customer service. This role is mainly office-based with a salary of up to £38,000. Travel Team Leader responsibilities:
Lead, coach and develop team members with on-boarding, training and shadowing
Conduct 1-2-1 meetings, training, team briefings and performance assessments
Ensure all policies and procedures are adhered to
Be a first line escalation point for customers with queries and complaints etc..
Travel Team Leader skills required:
Good knowledge of the travel industry and experience in either retail or tour operator
Previous supervisory/management experience
Motivate the team to hit sales targets
Knowledge and understanding of ABTA/ATOL/PTR and GDPR rules and regulations
Flexibility to work shifts including evenings, weekends and bank holidays
Additional information:
40 hour working week on a shift pattern including some hybrid working
Christmas bonus
Pension scheme
Healthcare
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