Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Adecco
Ealing, London
Job Title: Contact Centre Team Leader Location: Ealing Hourly Rate: £26.89 Contract Length: 6 months Contract Type: Temporary Working Pattern: Full Time Responsibilities: Our client, a customer service-focused organisation, is seeking a Contact Centre Team Leader to join their team. This role will involve leading a front-facing customer serv
Job Source: AdeccoFurniture Village
Grays
We have an exciting opportunity for an Contact Centre Sales Manager to join our team based in Thurrock . You will join us on a full-time, permanent basis and in return will receive a competitive salary of £45,000 + Commision per annum .Here at Furniture Village, we have built a hugely successful retail business with a winning environment to wo
Job Source: Furniture VillageEden Brown Synergy
Enfield, LONDON
We are working with Enfield Council to recruit a Deputy Contact Centre Manager Edmonton Contact Centre is a purpose built site, located close to Edmonton Green train and bus stations. As Enfield's dedicated Supervised Contact team they provide a professional, effective, safe and caring environment for Babies and Children aged 0 - 16 years, while
Job Source: Eden Brown SynergyCCR Recruitment Group
London
Customer Service Advisor Location: Romford Salary: £25000 (Plus excellent bonus and benefit package) Monday - Thursday between 8:00am - 8:00pm Friday 8:00am - 6:00pm (*40 hours a week*) (some flexibility is needed) Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bri
Job Source: CCR Recruitment GroupAdecco
London
Role: Contact Centre Specialist Pay Rate: Competitive Duration: 3-month contract, that has the potential to turn into a permanent role. Hours: 9am - 5pm - office based Location: Beaufort House, 15 St Botolph Street, London EC3A 7QU Are you a people person? Are you a good listener who has the want to resolve customer issues? Then this role is
Job Source: AdeccoEutopia Solutions Limited
Central London
Contact Centre Director (Consumer Sales) - Digital Learning in Higher Education! £90-110k + 20% bonus Central London (hybrid working) Join a leader in the digital learning industry! I am working exclusively with a forward-thinking commercial company to hire a Contact Centre Director with experience of driving high performance in a direct to consume
Job Source: Eutopia Solutions LimitedPPR Social Care
London
Deputy Contact Centre Manager, £30.91ph, Children’s Services, Enfield Pertemps are looking for a qualified and experienced Social Workers to work within the Children & Families services at Edmonton Contact Centre. The aim of the service is to provide a safe, secure and child friendly environment where children 0-16 years can have direct contact
Job Source: PPR Social CareNetwork Recruitment Solutions
Lewisham Central
The role of a supervised contact facilitator is to observe the interaction between parent(s) and child(ren) under the care of the Local Authority, and private proceedings. As a contact supervisor, you are there to accurately record progress the family are making and to look for evidence of this. In addition to this, you are also looking at how con
Job Source: Network Recruitment SolutionsLondon
Job Title: Contact Centre Team Leader
Location: Ealing
Hourly Rate: £26.89
Contract Length: 6 months
Contract Type: Temporary
Working Pattern: Full Time
Responsibilities:
Our client, a customer service-focused organisation, is seeking a Contact Centre Team Leader to join their team. This role will involve leading a front-facing customer service team that handles various service areas, including council tax, benefits, housing repairs, street, environmental issues, and other related service areas. As the Contact Centre Team Leader, you will be responsible for ensuring accurate information and service requests are offered to our client's contacts.
Key Responsibilities:
Manage a team of skilled officers who handle customer contacts and associated tasks.
Lead and motivate the team through change, delivering a high-level service in line with our client's requirements.
Monitor and analyse complaint reasons, draw conclusions, and implement remedial actions to improve overall customer satisfaction.
Collaborate with colleagues across the management team to achieve our client's objectives.
Ensure compliance with customer care, equal opportunities, information governance, data protection, and health and safety policies and procedures.
Manage the team, individuals, and resources according to our client's policies and procedures and set budgets.
Monitor and assess team and overall section performance targets and objectives.
Analyse management information to ensure record integrity and individual performance.
Keep the team's documentation, policies, and procedures up to date.
Ensure staff are up to date with relevant legislation, standards, and service policies through appropriate training.
Prepare an annual timetable of events that will impact the level of demand for your service area.
Support the analysis and implementation of changes to contact methods and service delivery.
Manage complex enquiries and investigations, working with colleagues from other service areas as needed.
Produce clear written communication concerning complex matters for a range of audiences.
Interpret complex government legislation and ensure policies and procedures meet legal guidelines.
Identify and mitigate service risks on an individual and team level.
Support the project management of corporate initiatives that impact on your service area.
Build good working relationships across the organisation and promote collaborative working.
Deputise for the Contact Centre Manager as required.
Qualifications, Skills, and Experience:
Knowledge of Northgate, Enterprise and Civica
Ability to monitor team performance and implement corrective actions.Budget management skills.Review and improve service delivery processes.Identify and manage risks.Excellent interpersonal skills with the ability to effectively communicate with customers, senior officers, external organisations, and elected members.Project management experience.Analytical skills to interpret data and inform service delivery improvements.Clear and concise communication skills, both written and verbal.Strong customer care skills and the ability to build rapport with customers.In-depth knowledge of the service area being managed.At least three years of experience managing within a front-line customer service environment.
Our client values improved life for residents, trustworthiness, collaboration, innovation, and accountability. If you are passionate about making a difference and possess the skills and experience required for this role, we would love to hear from you.
Please note that recruitment practises to safeguard and promote the welfare of children and vulnerable adults apply to this role, including obtaining a Disclosure and Barring Service (DBS) check.
To apply for this position, please submit your CV along with a cover letter detailing your relevant experience and why you are interested in this opportunity.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Email Alert for Contact Centre Team Manager jobs in London
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.