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Sanderson
Edinburgh
Location: Edinburgh Working Pattern: 35 hours/week, Mon-Fri, 8:00 AM - 6:00 PM. (Currently Hybrid 2 days/week in office but subject to change) Who are Diligenta? Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is t
Job Source: SandersonMK Recruit
Livingston
MK Recruit is thrilled to collaborate with an esteemed organisation that prioritises operational excellence and cultivates a vibrant atmosphere of collaboration and progress. Due to internal advancements within the company, we have been tasked with identifying their next General Manager to oversee a team of 80 individuals within a dynamic and growi
Job Source: MK RecruitHenderson Brown Recruitment
Livingston
Role: Graduate Operations Manager Salary: Competitive - Inc Signing on Bonus Location: Livingston Our client is one of the market leaders in its sector having been trading for over 130 years supplying fresh food to customers and consumers alike. With an infrastructure that reaches across the globe, they are truly an international player, involve
Job Source: Henderson Brown RecruitmentHenderson Brown Recruitment Ltd
Livingston
Role: Graduate Operations Manager Salary: Competitive - Inc Signing on Bonus Location: LivingstonOur client is one of the market leaders in its sector having been trading for over 130 years supplying fresh food to customers and consumers alike. With an infrastructure that reaches across the globe, they are truly an international player, involved in
Job Source: Henderson Brown Recruitment LtdLove Success Recruitment
Edinburgh
Our client, a global Management Consultancy, is supporting a banking firm by recruiting multiple Remediation Case Handlers / Complaint Handlers for an immediate 3-month project . These roles will be fully remote opportunities for a period of 3 months. You will work a 35-40-hour week, Monday to Friday at a day rate of £122.23 PAYE, accru
Job Source: Love Success RecruitmentAlexander Steele Recruitment
Edinburgh
Job Description Guest Relations Manager- Luxury Edinburgh Apartments As a Guest Relations Manager, you will be responsible for ensuring exceptional guest experiences and maintaining strong relationships with guests at our client’s establishment. You will ensure the delivery of high-quality service and attention to all guests. Your role involves
Job Source: Alexander Steele RecruitmentAlexander Steele Recruitment
Edinburgh, Scotland, United Kingdom
Guest Relations Manager- Luxury Edinburgh Apartments As a Guest Relations Manager, you will be responsible for ensuring exceptional guest experiences and maintaining strong relationships with guests at our client’s establishment. You will ensure the delivery of high-quality service and attention to all guests. Your role involves handling guest inq
Job Source: Alexander Steele RecruitmentHSBC
Edinburgh, Scotland, United Kingdom
Job Title: Senior Project Manager / Operations Reconciliation Duration: Until Dec 2024 Location: Edinburgh / Hybrid Pay Rate: Competitive Via PAYE or Umbrella / Inside IR35 Role Purpose: This role is responsible for E2E project management and delivery of the client on-boarding and change projects in Securities Services achieving the agreed scope,
Job Source: HSBCEdinburgh
Who are Diligenta?
Diligenta's vision is to be acknowledged as best in-class platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
The Opportunity
Due to internal progression and company expansion, we are now looking for a Complaints Operations Manager to join our department to direct the delivery of performance to meet the needs of the Customer Services business, providing effective leadership for the function and participating in business strategy and projects as a key member of the senior management team.
You'll be:
Optimising resources in the teams to ensure SLAs and KPIs are met, using data to improve performance in line with the Diligenta vision.
Working with peers to proactively identify opportunities and innovations in the end-to-end customer journey to improve customer experience whilst reducing the operational cost base.
Improving colleague experience through enhanced management support and communication. Delivering improvement against data led plans, informed, and checked by colleague engagement surveys.
Implementing meaningful development plans and ensuring effective succession planning activity is in place.
Operating effective operational controls and ensuring risks are understood and proactively mitigated.
Delivering to agreed financial budget and FTE numbers for own cost centre.
Ensuring that the team adheres to defined practice and procedures to maintain consistent and compliant quality of output in line with Company, Industry, and legal requirements.
You should apply if you:
Have proven experience within a Line Management position within Financial Services
Can display outstanding skills within Stakeholder Management, People Management, and Planning and Organisation.
Have experience of driving improvements involving process, people, and technology.
Have excellent written and communication skills.
The Perks
25 days holidays + 8 bank holidays
Discretionary annual bonus
Company pension scheme membership
Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
Access to our Confidential Helpline is available to be used by you and your family
Develop your career through a wider global organisation of the TCS family
Complaints Operations Manager jobs in Edinburgh
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