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Hott Source
Bradford, England, United Kingdom
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Bradford, West Yorkshire Salary : £25,000 - £28,000 + Excellent Benefits A longstanding (20+ years) IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Bradford, supporting the infrastructure of high-profile customers. Th
Job Source: Hott SourceSenitor Associates
Leeds, England, United Kingdom
2nd /3rd line Infrastructure engineer – Leeds - £30-45k An established client of ours in the Technology sector are looking for a 2nd /3rd line Infrastructure engineer to join their internal IT department, on a permanent basis. The successful candidate will respond to resolving 2nd /3rd line incidents Logging tickets and assisting to projects provi
Job Source: Senitor AssociatesCorecom Consulting
Leeds, England, United Kingdom
Elevate your IT career with a pivotal role in a forward-thinking company, offering a generous salary of up to £45,000 and a comprehensive benefits package. This esteemed organisation is seeking a proficient 3rd Line IT Support Engineer to join their dynamic team, with the flexibility of hybrid working from a Leeds base. As a key player in the IT d
Job Source: Corecom ConsultingMajor Recruitment
Barnsley, England, United Kingdom
The company Major IT have partnered with a leading managed services business on an exclusive arrangement.As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SME’s and large Corp
Job Source: Major RecruitmentSimpson Judge Ltd
Leeds, England, United Kingdom
Infrastructure Engineer for a retail & production company based in Leeds looking for help with their projects and as escalation by way of 2nd and 3rd line for their service desk. 5 days a week Salary range from 35-45k 5 years experience Networking This is a great opportunity if you want a personified culture with great opportunity to get hands on
Job Source: Simpson Judge LtdFMG
Huddersfield
Location : Huddersfield Salary : up to £37,000 per annum plus bonus Contract : Permanent, full time, Hours : Full time, Monday – Friday (37.5 hours between 8am – 6pm) Here at FMG we are seeking a dynamic and motivated Network Support Manager to join our team. The Network Support Manager will play a pivotal role in managing our approved repairer ne
Job Source: FMGCOURSE CORRECT LTD T/A Course 2 Career
Leeds
Cyber Security Placement Programme - No Experience Required, Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ
Job Source: COURSE CORRECT LTD T/A Course 2 CareerG.Digital
Leeds, England, United Kingdom
Cloud Engineer | £52,000-60,000 | Leeds | Hybrid | Sustainable Tech About the business We have partnered with a sustainably minded technology business in Leeds who have recently been nominated as a times 100 business! They’re rolling out a brand new sustainable product line which enables businesses to achieve net zero as quickly as possible. Abo
Job Source: G.DigitalLeeds, England, United Kingdom
Job Title: 2 nd Line Network Support Engineer
Employment Type: Full-time, Permanent
Location: Leeds LS11 9YJ: reliably commute or plan to relocate before starting work (preferred) - Hybrid working available with a minimum of 2 days working in the office
Salary: £35,000 - £50,000 (Based on tested experience) with £5,000 On-Call Allowance
Overview
WhiteSpider is an advanced technology services company providing professional services and software defined solutions to enterprises across the world. We are looking to grow our Managed Services team and require a full-time 2 nd Line Network Support Engineer. The individual we are looking for will be a highly motivated and skilled team player who has at least 3 years of network support experience. The role will be interacting with WhiteSpider’s managed services customers and requires the candidate to demonstrate outstanding customer relationship skills.
WhiteSpider
WhiteSpider are an industry leading and multi-award-winning managed service provider who specialise in the design, implementation and support of large scale and complex Software Defined Infrastructure’s. Due to significant growth, we require additional team members across the business, including within the managed services team.
WhiteSpider believes its success is down to its team, and as such skillsets are paramount. Training is something WhiteSpider strongly endorses and can be provided for all of the technologies supported, however, the ability for the engineer to be able to ‘hit the ground running’ is essential.
The Role
The 2 nd Line Network Support Engineer will be based in Leeds and will be responsible for day-to-day support of managed service customer networks, including proactive resolution of incidents and service requests received into the service desk. Working as part of a team, the role will involve a rotating shift pattern, with 8am-4pm week one and 10-6pm week two. The role will also include being part of an on-call rota 1 week in 4.
The role involves responding to customer incidents and service requests received via telephone, email or web portal. Information is managed via a standard service desk tool and several WhiteSpider developed and commercial monitoring platforms.
Experience
Product Experience
Cisco Catalyst Switches – including 9000 & 8000 series
Cisco ASR & ISR Routers
Cisco ASA and FTD Firewalls including ASA image and Firepower image
Cisco Nexus Switches (NXOS)
Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site
Cisco Hyperflex
Cisco ISE
Cisco DNAC/Software Defined Access
Cisco SD-WAN (Viptela)
VMware ESXi & vCentre
Windows & Linux
Strong skills in BGP, OSPF, VXLAN
Technical Experience
3+ years of experience in a networking role
Experience of troubleshooting Software Defined networking solutions
Knowledge of Cisco Software Defined networking technologies
In depth experience with troubleshooting and diagnosing advanced network issues including configuration, routing issues, performance concerns, software bugs, hardware failures
Excellent documentation skills
Ability to clearly communicate complex technical concepts with non-technical audiences
Ability to analyze complex data and develop innovative solutions
Exposure to non-Cisco Infrastructure, i.e. HP, Juniper, F5, Citrix, CheckPoint, Fortinet, Palo Alto and VMWare NSX
Valid UK Driving License, and access to a vehicle
Job description
Act as a technical owner for all network issues, training and advising other team members to help grow and enhance their skills.
Maximize customer network performance by monitoring, troubleshooting problems and outages.
Ensuring customer network equipment, firewalls etc are maintained in a timely manner to latest stable versions as per their contracts.
Securing network, firewalls and other infrastructure components by establishing cohesive rules and policies, and defining and monitoring access
Ensure the technology, systems & support are optimised for customers including individuals or teams working remotely from or from customer sites.
Work to SLAs to ensure that we meet business expectations. Communicate early and clearly if these SLAs are expected to be missed
Continue to review and improve the technology solution or knowledge base allowing issues to be fixed on first touch and minimising client downtime
Adhere to both the WS and the customer change management processes
Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests and problems
Ensuring all customer and WhiteSpider documentation is kept up to date with changes
Desirable skills
Cisco Certification CCNA, CCNP
Experience of working within an ISO27001:2013 onwards environment.
Any scripting skills (Python, PowerShell, Bash)
Benefits
Casual dress
Company events
Company pension
On-site parking
Private medical insurance
Sick pay
Wellness Programme
Schedule
12-hour shift
8-hour shift
Day shift
Night shift
Weekend availability
2nd Line Network Support Engineer jobs in Leeds, England, United Kingdom
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