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Information Technology Support Engineer

Bradford, England, United Kingdom

IT Support Engineer

Position: IT Support Engineer (2nd Line)

Location: Bradford, West Yorkshire

Salary : £25,000 - £28,000 + Excellent Benefits

A longstanding (20+ years) IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Bradford, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK’s best rated MSPs with an extensive list of clients in the local area and further afield.

Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients’ IT systems and services, managing tickets and requests.

What this Position Entails:

Project work / infrastructure migrations

Customer onboarding projects

Customer system upgrades

IT Security implementation

Providing remote 2nd Line IT Support

Ticket assessment, management, and resolution

Improving efficiency, processes, documentation, and automation

Providing support as escalation point for 1st line team

Aiding customer retention and satisfaction

Key Skills:

Microsoft 365 (inc. Teams, OneDrive, SharePoint)

Azure

Windows Server 2016 / 2019 / 2022

PowerShell

Windows 10/11

Entra, AD, Group Policy

Intune

Backup and DR

Networking and IT Security

Excellent customer service skills (MSP experience desirable)

Benefits:

Vendor certifications fully paid for and study support provided

Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.)

25 Days holiday, increasing with service

Company pool cars

Weekly team socials, lunches, and larger company-wide events

Staff receive the best and latest hardware, and software, for work/personal use

If you believe this is a great match for you, please apply for much more info.

IT, Support, MSP, Engineer, Analyst, Systems Administrator, Networking, Help Desk, Service Desk, Windows, Server, Microsoft, Office 365, Azure, Intune, PowerShell, Active Directory, SharePoint, 2nd Line, Second Line, Infrastructure, Project

Apply

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Information Technology Support Engineer jobs in Bradford, England, United Kingdom

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