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Language Recruitment Services Ltd
United Kingdom
Salary: Competitive salary + bonus and benefits generous benefits package which includes 25 days holidays, life insurance and maternity/paternity policy Location: Leicestershire - Hybrid 3 days a week in office after completion of training Type: Permanent, full time Job Ref: SV109511 Language Recruitment Services (LRS) is currently recruiting an ex
Job Source: Language Recruitment Services LtdKelly Services
United Kingdom
Kelly Services are looking for an experienced Customer Service Advisor to join our client's busy and progressive Company based in Shepshed, Leicestershire. Salary from £24,000 per annum. Office-based - Monday to Friday Company benefits Company Pension 23 days annual leave plus bank holidays Employee Discount Free Parking Sick Pay Role-based Tr
Job Source: Kelly ServicesEileen Richards Recruitment
Syston
Customer Service Advisor Syston, Leicestershire – Hybrid working (2 days office based) £23,500-£25,000p.a. Start Date 24th June * Do you enjoy being on the phones building rapport & handling customer queries? * Have you previously worked in a call centre or customer service office environment? * Would you like to be a part of a modern, innovate
Job Source: Eileen Richards RecruitmentMacildowie Recruitment and Retention
Leicester
THE OPPORTUNITY: Macildowie are currently looking for a Customer Service Advisor working for a business based in Leicestershire. This is a permanent position working full time hours THE ROLE & YOUR RESPONSIBILITIES: Dealing with customer queries over the telephone and via email Managing complaints Processing customer orders Contacting customers
Job Source: Macildowie Recruitment and RetentionBRELLIS RECRUITMENT LIMITED
Nuneaton
A superb opportunity has arisen to join a global brand in the role of Customer Services Advisor. Relationships mean everything to the client, and this one is particularly special. You’ll have an important part to play delivering best in class customer support to their prestigious automotive customer. You will play your part to deliver against busi
Job Source: BRELLIS RECRUITMENT LIMITEDBrook Street UK
Loughborough
Customer Service Advisor Location - Loughborough Hours - Full time Shift work Salary - £11.44 Brook Street have the pleasure of supporting a Customer Service Advisor Role in Lincoln. The ideal candidate will have strong customer service experience If you are interested in applying please call Alison 07483956085 or Apply today for immediate consider
Job Source: Brook Street UKMacildowie Recruitment and Retention
Leicester
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Leicester. This is a role which offers hybrid working, full time hours and is a permanent position. THE ROLE & YOUR RESPONSIBILITIES: To answer calls and take claim ownership where possibleDeal with queries across all departments w
Job Source: Macildowie Recruitment and RetentionAdecco
United Kingdom
HYBGRID Customer Support Administrator Permanent Warwick Competitive Salary Great benefits: 25 days AL, Adecco are currently recruiting for a well-established client based in Warwick, This company offers a great benefits package, working environment and opportunity to work from home after training. Duties Action amendment requests to system builds
Job Source: AdeccoUnited Kingdom
Providing 1st line support to customers
Dealing with queries through webchat and email
Purple Rocket Recruitment is working with an IT specialist in Leicester who is looking for an experienced customer service assistant. The company offers a fantastic work life balance with 2 days working in the office and 3 days working from home. This role would be perfect for someone who has previous customer service experience and has a keen interest in IT and wants to get a role within 1st Line Support. The responsibilities as a Customer Service Advisor are as follows; To effectively manage large amounts of incoming calls and be the first point of contact for the users.
To provide appropriate solutions and alternatives to issues (if an option) within the SLA time limits and follow up accordingly to ensure resolution.
To ensure all customer interactions are recorded on the Helpdesk System.
To ensure that the service provided to the end users of the systems is of the quality expected.
To prioritise own workload, multi-task and manage own time effectively.
To understand the priority levels for incoming calls and ensure that the escalation process is followed accordingly.
To fully understand the needs of the end users and come up with solutions to their needs.
To manage the expectations of end users, progressing calls that could turn into wider problems, identifying training needs, and coming up with solutions to these issues with the Customer Service Supervisor.
To build strong relationships with users and clients through proactive communication.
To use own initiative to pick up and take ownership of incoming calls and emails, and in looking for solutions to problems/queries and in engaging users with the systems.
To use the internal system as the first point of call for troubleshooting customer queries/issues.
To ensure the knowledge base is populated with all issues encountered and resolved.
To identify opportunities for up sell of products.
To represent, promote and maintain a positive attitude and image for the Helpdesk team.
To be able to work in an ever changing, fast paced environment, and adapt to this quickly and efficiently.
To ensure product knowledge is always up to date, and to ask for additional support if/when needed
Carry out any other duties appropriate to the role.
The working hours are Monday to Friday 9-5.30pm. The company offers great training and career progression. They offer a relaxed working environment with an element of team building and socialising after a hard days work.Company Benefits; 25 days holiday plus bank holidaysPrivate Medical HealthareCompany Pension Perkbox Discount
Customer Service Advisor jobs in United Kingdom
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