Administrator
Cambridge
We have an exciting job opportunity for the role of Single Point of Access Administrator/Reception Team at the Peacock Centre, Mill Road, Cambridge CB1 3UG. This is a temporary position as soon as possible thereafter. The role requires full-time commitment from Monday to Friday, 8.30am to 4.30pm, and is not remote. Role Responsibilities:
Coordinating care by handling calls, emails, and other correspondence from service users and professionals according to agreed protocols and pathways.
Recognizing when to refer to a clinician, following standard operating procedures.
Recording all interactions with service users and professionals using SystmOne (S1) and other relevant systems.
Ensuring efficient and effective follow-up actions from all contacts.
Serving as a welcoming first point of contact at our reception, checking in patients upon arrival, liaising with clinicians, and facilitating a positive patient journey.
Performing administrative tasks on S1, such as scanning patient records, registering referrals, checking tasks, updating service user information, running routine reports, and registering incoming service users.
Confirming appointments via S1.
Booking interpreters as requested by clinicians and following up on bookings as needed.
Managing and maintaining meeting room calendars.
Completing other routine administrative tasks as requested, such as scanning, photocopying, sending out letters/reports, ordering, etc.
Candidate Requirements:
GCSE English and Maths Grade C or above, or equivalent qualification
NVQ 3 (Administration related) or equivalent experience
Excellent communication and interpersonal skills
Ability to prioritize and coordinate own work
Standard keyboard skills
Proven skills in effective use of Microsoft Office packages such as Word, Outlook, Excel, and PowerPoint.
Ability to work flexibly as part of a team
Excellent time management skills
Ability to use initiative without close supervision
Ability to handle conflict/empathise with service users who may be in stressful situations.
Good attention to detail