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Technet IT Recruitment Limited
Milton Keynes
Customer Success Manager Fully Remote Up to £80,000 Customer Success Manager to join a renowned global business that provides a cutting-edge eCommerce and Engagement platform, renowned for its strength in fostering B2B employee recognition, customer loyalty, rewards, and sales/channel incentive initiatives. The ideal candidate will be a reliable c
Job Source: Technet IT Recruitment LimitedAscendant Recruitment
Walton, Milton Keynes
Customer Success Specialist £25k - £27k + Commission + Benefits Milton Keynes - Hybrid 3 days in the office / 2 days from home 9 month fixed term contract Are you solution focused and comfortable dealing with a high volume of customer issues/complaints? Do you thrive in a challenging, customer focused environment? If so, we have a fantastic opp
Job Source: Ascendant RecruitmentPareto
Northampton
Job Title: Customer Success Executive Our client is one of the fastest growing property and construction tech companies in the UK. Building a world class SaaS business and solving challenges for construction customer service teams, they have big future plans. As part of those plans, our client are growing their team and are now looking for enthusia
Job Source: ParetoPareto
Milton Keynes
Job Title: Customer Success Sales Representative Salary: £28k basic (£46k with OTE) Sector: IT Our client's broad range of best-in-class supply chain solutions goes beyond software. Their comprehensive offering makes them the leading supplier of fully integrated digitised processes and automation solutions. They're now looking for an ambitious, cus
Job Source: ParetoPareto
Rushden, England, United Kingdom
Job Title: Customer Success Executive Our client is one of the fastest growing property and construction tech companies in the UK. Building a world class SaaS business and solving challenges for construction customer service teams, they have big future plans. As part of those plans, our client are growing their team and are now looking for enthus
Job Source: ParetoPareto
leighton buzzard, england, United Kingdom
Job Title: Customer Success Sales Representative Salary: £28k basic (£46k with OTE) Sector: IT Our client’s broad range of best-in-class supply chain solutions goes beyond software. Their comprehensive offering makes them the leading supplier of fully integrated digitised processes and automation solutions. They’re now looking for an ambitious, c
Job Source: ParetoTechnet IT Recruitment Limited
Aylesbury
Client Success Executive Aylesbury / Hybrid (2 days per week onsite) Up to £28,000 Client Success Executive to join a B2B SaaS company specialising in customer loyalty. The ideal candidate will play a key role in ensuring the success and satisfaction of the clients by providing strategic guidance, support, and expertise in loyalty programme manage
Job Source: Technet IT Recruitment LimitedTechNET Digital
Aylesbury, England, United Kingdom
Client Success Executive Aylesbury / Hybrid (2 days per week onsite) Up to £28,000 Client Success Executive to join a B2B SaaS company specialising in customer loyalty. The ideal candidate will play a key role in ensuring the success and satisfaction of the clients by providing strategic guidance, support, and expertise in loyalty programme manage
Job Source: TechNET DigitalMilton Keynes
Customer Success Manager
Role Summary of the Customer Success Manager
To support our continued and rapid growth, we are seeking an experienced Customer Success Manager to join our Client Services / Operations function in the UK, based from our Milton Keynes office.
The successful Customer Success Manager will be responsible and accountable for all aspects of assigned client activities as well as the onboarding of new client accounts for high profile, blue chip clients across the retail and rail sector.
Working with sales, product and delivery teams, and at times, 3rd party vendors to ensure end to end management of client activities, from the initial engagement and scope, to the final provisioning of services, including some involvement in software and hardware deployment, integration and user onboarding.
Key Responsibilities:
The Customer Success Manager will be 100% responsible and accountable for the success of allocated client accounts:
New client on-boarding / Product Deployment:
Working with the Sales team and creating a project plan on Monday.com. Liaising with our Product Development & Project Management teams to ensure the deployment of the solution is on-time, in-scope and in-line with client expectations.
Client Management:
Once our solution is live, you will be responsible for ensuring that the client solution is performing as expected on a daily basis. This will include liaising with the product and operations teams, reporting and ensuring the swift resolution to any issues and managing the client throughout.
Continued Client Success:
Ensuring our solution is adding value to the client and they are satisfied with our service is critical. From creating bespoke activity reports, to completing quarterly business reviews, you will be responsible for the overall continued success of your clients.
Growth:
By leveraging the strong relationships you form with our clients, you’ll work to identify new use cases and opportunities to expand our services. You’ll collaborate with the Sales and Product teams to drive this growth across the existing customer portfolio.
Key Skills and Experience:
5+ years’ experience in Client Services within a software or technology company (or another business that requires a technical aptitude)
Strong relationship management skills and ability to identity opportunities for financial growth
Demonstrable track record of success with large, blue chip organisations
Confident and articulate, capable of communicating and presenting at all levels
Exceptional written and verbal communication skills
Understanding / experience with software development cycles
Interest in / experience with data analytics
Comfortable with regular use of PowerPoint, Excel, Reporting Tools, etc
An interest in / understanding of Computer Vision / ML
About Us:
Glimpse Analytics is a high-growth, global technology company that designs, develops and delivers AI powered analytics solutions to the world’s largest retailers, brands and transport providers. Our proprietary AI software connects seamlessly with any existing CCTV network to capture, analyse and report shopper and passenger behaviours in unprecedented detail.
Glimpse is the technology arm of the Firebolt Group - a global, multimillion dollar business that designs, manufactures and delivers world class, digital signage and marketing communications.
What's in it for you?
Personal and Professional Growth - being part of global company, but within a medium sized technology division, you will be first in line for progression. You will be exposed to most areas of the business and therefore gain a lot of experience and additional skills.
Teams - Working with friendly, dynamic, intelligent and driven colleagues across the UK, Poland & US.
37.5 Flexible working hours - we know that for some, family life can be challenging. So we are open to a chat about flexible working hours. Let us know what you can and cannot do and as long as it fits in with the business needs, we will accommodate.
Your Birthday off!
24 days holiday
Pension
Healthcare
Amazing Christmas Parties!
Free Parking
Location - Based in Witan Gate Studios, Central Milton Keynes, so easy to get to from the train station and a 10 minute walk from the hustle & bustle of Milton Keynes shopping centre. The shared offices are new and open with an excellent café on the ground floor that serves up the best home cooked food and seriously lovely Lattes!
If all that is not tantalizing the taste buds, whoever joins the business right now will see not only their role grow and develop quickly, but they themselves will be part of an innovative tech company that is thriving in the current economic climate and is paving the way to make considerable changes in the industry!
Reference ID: FB128UK
Expected start date: ASAP (Happy to wait for someone on a notice period)
Job Types: Full-time, Permanent - Monday to Friday 9-5:30pm
Salary: £40,000 - 50,000 per annum (DOE)
Customer Success Manager jobs in Milton Keynes
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