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Glimpse Analytics Ltd
Milton Keynes
Customer Success Manager Role Summary of the Customer Success Manager To support our continued and rapid growth, we are seeking an experienced Customer Success Manager to join our Client Services / Operations function in the UK, based from our Milton Keynes office. The successful Customer Success Manager will be responsible and accountable for all
Job Source: Glimpse Analytics LtdAscendant Recruitment
Walton, Milton Keynes
Customer Success Specialist £25k - £27k + Commission + Benefits Milton Keynes - Hybrid 3 days in the office / 2 days from home 9 month fixed term contract Are you solution focused and comfortable dealing with a high volume of customer issues/complaints? Do you thrive in a challenging, customer focused environment? If so, we have a fantastic opp
Job Source: Ascendant RecruitmentPareto
Northampton
Job Title: Customer Success Executive Our client is one of the fastest growing property and construction tech companies in the UK. Building a world class SaaS business and solving challenges for construction customer service teams, they have big future plans. As part of those plans, our client are growing their team and are now looking for enthusia
Job Source: ParetoPareto
Milton Keynes
Job Title: Customer Success Sales Representative Salary: £28k basic (£46k with OTE) Sector: IT Our client's broad range of best-in-class supply chain solutions goes beyond software. Their comprehensive offering makes them the leading supplier of fully integrated digitised processes and automation solutions. They're now looking for an ambitious, cus
Job Source: ParetoPareto
Rushden, England, United Kingdom
Job Title: Customer Success Executive Our client is one of the fastest growing property and construction tech companies in the UK. Building a world class SaaS business and solving challenges for construction customer service teams, they have big future plans. As part of those plans, our client are growing their team and are now looking for enthus
Job Source: ParetoPareto
leighton buzzard, england, United Kingdom
Job Title: Customer Success Sales Representative Salary: £28k basic (£46k with OTE) Sector: IT Our client’s broad range of best-in-class supply chain solutions goes beyond software. Their comprehensive offering makes them the leading supplier of fully integrated digitised processes and automation solutions. They’re now looking for an ambitious, c
Job Source: ParetoTechnet IT Recruitment Limited
Aylesbury
Client Success Executive Aylesbury / Hybrid (2 days per week onsite) Up to £28,000 Client Success Executive to join a B2B SaaS company specialising in customer loyalty. The ideal candidate will play a key role in ensuring the success and satisfaction of the clients by providing strategic guidance, support, and expertise in loyalty programme manage
Job Source: Technet IT Recruitment LimitedTechNET Digital
Aylesbury, England, United Kingdom
Client Success Executive Aylesbury / Hybrid (2 days per week onsite) Up to £28,000 Client Success Executive to join a B2B SaaS company specialising in customer loyalty. The ideal candidate will play a key role in ensuring the success and satisfaction of the clients by providing strategic guidance, support, and expertise in loyalty programme manage
Job Source: TechNET DigitalMilton Keynes
Customer Success Manager
Fully Remote
Up to £80,000
Customer Success Manager to join a renowned global business that provides a cutting-edge eCommerce and Engagement platform, renowned for its strength in fostering B2B employee recognition, customer loyalty, rewards, and sales/channel incentive initiatives. The ideal candidate will be a reliable consultant, guiding clients in implementing optimal strategies to enhance the success of their programs. This approach not only cultivates the longevity and expansion of the business accounts but also involves pinpointing fresh opportunities within current accounts and upholding high levels of customer satisfaction.
Some of what you will be doing:
Oversee a portfolio of critical strategic accounts.
Cultivate and nurture strong relationships with key stakeholders to uncover further opportunities.
Work closely with the implementation team to facilitate the onboarding process for new clients.
Implement recognized best practices in recognition, reward, and loyalty strategies.
Craft and present proposals aimed at enhancing customer program performance.
Direct day-to-day operations of customer accounts.
Supervise customer success executives designated to support assigned accounts.
Conduct monthly and quarterly business reviews to evaluate program performance.
Develop comprehensive marketing and communication plans for all client programs.
Stay updated on competitors' activities to maintain a competitive edge.
Foster an in-depth understanding of clients' needs and our product offerings.
Ideally, your skills and experience will include:
At least two years of prior experience in a Customer Success or Account Manager capacity within the realm of SaaS products.
Familiarity with the incentive, loyalty, channel, or reward and recognition sector is desirable.
Possesses a robust understanding of commercial dynamics and business operations.
Meticulous attention to detail coupled with exceptional organizational and time management abilities.
Proficient in cultivating enduring relationships both internally and externally.
Comfortable with the practice of up-selling and cross-selling, integral to the responsibilities of the position.
Proficiency in Excel-based analytics, including adeptness in handling large datasets and deriving actionable insights for executives.
Demonstrates outstanding communication and interpersonal skills.
Exhibits a track record of excelling in dynamic, fast-paced, high-growth environments.
Customer Success Manager jobs in Milton Keynes
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