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Trust Hire
Leicester, City of Leicester
Embark on a rewarding journey, contributing to the growth and nurturing of young minds in Leicestershire. Our client is currently seeking compassionate individuals for the role of Support Worker, based in Residential Children Homes. This role is pivotal in providing care and support to children and young people with behaviours that challenge, incl
Job Source: Trust HireHft
Market Harborough
Location : Market Harborough Discipline : Care and Support Job type : Permanent Salary : £36,000 per annum, plus £2,000 allowance for holding the CQC registration. Expiry date : 01 Jun 2024 23:59 Are you looking for a meaningful career? Would you like the opportunity to become a dedicated Manager, helping individuals with learning disabilities liv
Job Source: HftHFT
Market Harborough
Location : Market Harborough Discipline : Care and Support Job type : Permanent Salary : £36,000 per annum, plus £2,000 allowance for holding the CQC registration. Expiry date : 01 Jun 2024 23:59Are you looking for a meaningful career? Would you like the opportunity to become a dedicated Manager, helping individuals with learning disabilities live
Job Source: HFTHft
Market Harborough
Location: Market Harborough Discipline: Care and Support Job type: Permanent Salary: £36,000 per annum, plus £2,000 allowance for holding the CQC registration. Expiry date: 01 Jun 2024 23:59 Are you looking for a meaningful career? Would you like the opportunity to become a dedicated Manager, helping individuals with learning disabilities live the
Job Source: HftSF Recruitment
Leicester
Job Title: People AdvisorContract: Full Time, PermanentLocation: North Leicester, LeicestershireSalary: £30,000 - £34,000 SF Recruitment are currently working with a large manufacturing organisation based in Leicester, to recruit for a People Advisor to join their team on a full time, permanent basis.Your role as the People Advisor, you will play a
Job Source: SF RecruitmentHenderson Brown Recruitment Ltd
Leicester
Job Title: People Partner Location: Leicester Working arrangement: Site based, Monday to Friday 8:30am-5pmWe are proudly supporting our manufacturing client in the recruitment of a People Partner who will act as a strategic partner to senior management, shaping People plans to support business objectives, foster talent, and build high-performing te
Job Source: Henderson Brown Recruitment LtdSF Recruitment
Leicester
Job Title: People Advisor Contract: Full Time, Permanent Location: North Leicester, Leicestershire Salary: £30,000 - £34,000 SF Recruitment are currently working with a large manufacturing organisation based in Leicester, to recruit for a People Advisor to join their team on a full time, permanent basis. Your role as the People Advisor, you will p
Job Source: SF RecruitmentSamworth Brothers Limited
Leicester
Join the Samworth Brothers Team and become part of our dynamic family! At Samworth Brothers, we genuinely care about our colleagues and strive to create an engaging environment that values your unique contributions. We are committed to your success and offer a range of exceptional benefits that we believe supports your life and personal aspiratio
Job Source: Samworth Brothers LimitedLeicester
De Montfort University (DMU) is an ambitious, globally minded institution with a clear focus on delivering high-quality teaching and research. A culturally rich university with a strong commitment to the public good, it strives to maintain a stimulating, innovative and inclusive environment where staff and students can thrive.
Faculty / Directorate
This is a really exciting time to be joining DMU. The People Services team has been through a period of change and we have several new roles available to support advancing our ambitious Empowering University strategy. Being part of a thriving and energetic team, you would join our new directorate and help us to deliver a key pillar of our university strategy, 'Empowering People’. Our role is to enhance our employee offer about leadership and management, reward and recognition, voice and experience, health and wellbeing, and to ensure our policies, processes and systems enable digital solutions, swift decision making, equal access and autonomy.
Role
As the People Services Support Manager, you will lead and manage our established People Services Hub and Operations team. Your primary responsibility will be overseeing the day-to-day operations of the University's People Services 'contact centre,' ensuring a seamless and efficient service delivery. This pivotal role focuses on enhancing the employee experience by providing a centralised point for all People Services related queries, thereby minimising the need to escalate issues to specialist areas unless necessary.
With a keen emphasis on customer service excellence, you will lead the team in delivering responsive, professional, and tailored support to managers, employees, and external stakeholders. Your role encompasses managing two service areas: the People Services Hub and People Operations, ensuring operational synergy and adaptability to meet peak demands. Additionally, you will drive continuous improvement initiatives, uphold statutory responsibilities, and foster robust stakeholder relationships to uphold service standards and meet strategic objectives.
Ideal Candidate
To excel in this role, you will need a proven track record of managing and delivering within a customer service-orientated environment, ideally within a similar contact centre or HR operational setting. Your ability to lead and motivate teams to deliver high-quality, customer-focused services will be paramount.
Experience in HR or people services operations, including familiarity with employment legislation and procedures, is highly desirable. Strong communication, interpersonal, and stakeholder management skills are essential, along with the ability to drive change and process improvements effectively. You will be a strategic thinker with a proactive approach to problem-solving and a commitment to delivering exceptional service standards. Additionally, you will demonstrate a collaborative mindset, the capacity to manage performance targets, and a commitment to promoting equality and diversity in the workplace.
People Services Support Manager jobs in Leicester
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