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Forde Recruitment Ltd
Sheffield
Forde Recruitment are delighted to be working on behalf of our market leading client in their search for an internal sales/customer service executive at their site in Sheffield. The suitable candidate will be working with a defined set of customers and will be required to create, develop and maintain relationships, drive repeat trading, drive the T
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Job Source: Red Rhino SolutionsSheffield
Forde Recruitment are delighted to be working on behalf of our market leading client in their search for an internal sales/customer service executive at their site in Sheffield.
The suitable candidate will be working with a defined set of customers and will be required to create, develop and maintain relationships, drive repeat trading, drive the Team sales budget with a focus on excellent customer service at all times.
Salary: £25,000-£27,000
Location: Sheffield
Hours: 08:30 - 17:00
Scope of the role
For a defined set of existing customer accounts:
Create, develop and maintain relationships
Drive repeat trading
Service focus
Drive the Team sales budget
Responsibilities
Build key relationships to ensure loyalty, return business and sustained trading
Deliver a high level of customer service at all times ensuring our 'best in class’ position
Evaluate enquiries via telephone
Produce quotations based on agreed commercial policies
Follow up quotation in pursuit of orders and gaining commercial feedback, and response accordingly
Seek to maximise all enquires/opportunities and apply added value where possible, through product and service differentiation
Aim to develop trading customers and repeat business
Escalate, for support, any potential opportunity for 'new/repeat/contractual business’, then to follow the 'Future One’ framework
Proactive customer telephone calls to allocated customer base to create opportunities and orders. (i.e. based on customer underperformance, or opportunities such as Op Stock).
Ensure maintenance of individual customer plans, development platforms and CRM files where necessary
Overcome objection to the achievement of individual and shared KPI’s & sales targets
Grow profitability, control costs and maximise efficiency for the suite of allocated transactional accounts
To undertake additional duties as required.
Requirements
Minimum 2 years experience of working in a Customer centric environment with a focus on delivering high levels of customer service.
Experience of engaging with customers, either face-to-face or telephone
Experience of working in a fast paced environment
Organisation / Time Management
Attention to detail
Results focused/target driven
Good understanding of Microsoft Office and CRM systems.
Benefits
25 days holidays
Life Assurance x3 BAS
Employer pension contribution of 3%
Bonus scheme - 5% of basic annual salary based on company target achievement.
This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities.
Internal Sales Executive jobs in Sheffield
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