Internal Sales Executive
Sheffield
£ 25000 - 27000/annum
Forde Recruitment are delighted to be working on behalf of our market leading client in their search for an internal sales/customer service executive at their site in Sheffield.
The suitable candidate will be working with a defined set of customers and will be required to create, develop and maintain relationships, drive repeat trading, drive the Team sales budget with a focus on excellent customer service at all times.
Salary: £25,000-£27,000
Location: Sheffield
Hours: 08:30 – 17:00
Scope of the role
For a defined set of existing customer accounts:
* Create, develop and maintain relationships
* Drive repeat trading
* Service focus
* Drive the Team sales budget
Responsibilities
* Build key relationships to ensure loyalty, return business and sustained trading
* Deliver a high level of customer service at all times ensuring our ‘best in class’ position
* Evaluate enquiries via telephone
* Produce quotations based on agreed commercial policies
* Follow up quotation in pursuit of orders and gaining commercial feedback, and response accordingly
* Seek to maximise all enquires/opportunities and apply added value where possible, through product and service differentiation
* Aim to develop trading customers and repeat business
* Escalate, for support, any potential opportunity for ‘new/repeat/contractual business’, then to follow the ‘Future One’ framework
* Proactive customer telepho...