ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Parkdean Resorts
Newcastle upon Tyne
Job Description Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees’ incidents and problems. So, why Parkdean Resort
Job Source: Parkdean ResortsCareers Plus
Newcastle upon Tyne
Job Description We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, provi
Job Source: Careers PlusCEF - City Electrical Factors - IT
Durham
About CEF: At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for con
Job Source: CEF - City Electrical Factors - ITCareers Plus
newcastle upon tyne, england, United Kingdom
We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assista
Job Source: Careers PlusHawthorne Careers
Gateshead, England, United Kingdom
Job Description: We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers and internal stakeholders. Responsibilities: Act as the
Job Source: Hawthorne CareersHawthorne Careers
Gateshead
Job Description Job Description: We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers and internal stakeholders. Responsib
Job Source: Hawthorne CareersEquans
Newcastle upon Tyne, ENG, United Kingdom
Requisition ID: 58020 Domain: Support Services/IT and Digital Contract type: Permanent Schedule: Full-Time EQUANS is looking for an IT Service Desk Analyst to join our team based at Quorum Business Park on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £23,400 per annum, dependant upon skills an
Job Source: EquansAkkodis
United Kingdom
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations
Job Source: Akkodisnewcastle upon tyne, england, United Kingdom
Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services.
The role reports directly to the Service Desk Manager and will be the first point of contact for our employees’ incidents and problems.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer:
Up to 50% off holidays with us
30% off park activities, food & drink
25% off holidays for friends & family
Clear career pathways for those looking to progress
We want to be a force for good for our parks, people, and planet. Our passion is to secure the sustainability of our business, create positive change, and leave a green footprint for future generations to enjoy.
What you will be doing...
Provide 1st and 2nd line support to employees, via various forms of engagement (voice, email and IM chat),
Ensure all support is logged and managed through ServiceNow.,
Ensure timely resolution of requests in line with agreed SLAs,
Ensure exceptional levels of customer service,
Escalate alarms from business systems via our monitoring software,
Engage with 3rd line teams and/or external partners to seek advice or escalate complex issues,
Support the management of the Joiners, Movers, Leavers processes and configuring/building of devices.
Support with the build of PC’s, tablets and mobiles.
Support with desk / office setup as needed
Ensure that knowledge is shared across 1st and 2nd line
Some of the skills and experience we are looking for:
At least 1 year of experience in a service delivery role,
Experience working with ITIL or an understanding of the framework,
Experience of service desk functions including SLA management,
Proven ability to manage large volume activities, across multiple work streams,
Strong knowledge of Microsoft based operating systems,
Windows Server 2012/2016,
AD/Group Policy,
MS Office,
Virtual Services experience beneficial
Whatever you do, please don’t filter yourself out! We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put off if you don’t tick all the boxes.
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance.
We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, ensuring holiday happy is never far away.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at [email protected]
Service Desk Engineer jobs in newcastle upon tyne, england, United Kingdom
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.