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CEF - City Electrical Factors - IT
Durham
About CEF: At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for con
Job Source: CEF - City Electrical Factors - ITCareers Plus
Newcastle upon Tyne
Job Description We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, provi
Job Source: Careers PlusEquans
Newcastle upon Tyne, ENG, United Kingdom
Requisition ID: 58020 Domain: Support Services/IT and Digital Contract type: Permanent Schedule: Full-Time EQUANS is looking for an IT Service Desk Analyst to join our team based at Quorum Business Park on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £23,400 per annum, dependant upon skills an
Job Source: EquansHawthorne Careers
Gateshead
Job Description Job Description: We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers and internal stakeholders. Responsib
Job Source: Hawthorne CareersHawthorne Careers
Gateshead, England, United Kingdom
Job Description: We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers and internal stakeholders. Responsibilities: Act as the
Job Source: Hawthorne CareersParkdean Resorts
newcastle upon tyne, england, United Kingdom
Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees’ incidents and problems. So, why Parkdean Resorts? Well, besides t
Job Source: Parkdean ResortsParkdean Resorts
Newcastle upon Tyne
Job Description Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees’ incidents and problems. So, why Parkdean Resort
Job Source: Parkdean ResortsSenitor Associates
Tyne and wear, England, United Kingdom
IT Service Desk Analyst - £20 – 25k – Newcastle Upon Tyne An established client of ours in the professional services sector are looking for an IT Service desk analyst to join their internal IT department, on a permanent basis. Joining a team and reporting to the Head of IT, the successful candidate will respond to issues related to hardware, softwa
Job Source: Senitor Associatesnewcastle upon tyne, england, United Kingdom
We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to end-users, and ensuring the smooth operation of IT systems.
Responsibilities:
Provide first-line technical support to end-users via phone, email, or in-person.
Diagnose and troubleshoot hardware, software, and network issues.
Escalate complex problems to the appropriate support teams, ensuring timely resolution.
Document all support interactions and resolutions in the ticketing system.
Assist with the installation, configuration, and maintenance of IT equipment and software.
Collaborate with other IT teams to identify and implement solutions to recurring issues.
Keep abreast of emerging technologies and best practices in IT support.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
Proven experience in a technical support role, preferably in a help desk or service desk environment.
Strong knowledge of Windows and/or macOS operating systems.
Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts.
Excellent troubleshooting and problem-solving skills.
Exceptional communication and interpersonal skills.
Ability to work well under pressure in a fast-paced environment.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Benefits:
Competitive salary commensurate with experience.
Comprehensive benefits package
Opportunities for professional development and career advancement.
A collaborative and supportive work environment.
Exciting projects and the chance to work with cutting-edge technologies.
If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you!
Service Desk Analyst jobs in newcastle upon tyne, england, United Kingdom
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