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Utility People
Dudley
An award-winning energy consultancy are looking for a Strategic Customer Success Manager to join their growing Customer Success team, providing an opportunity to work with a wide range of their largest clients. Reporting into the Customer Success Director, you will be responsible for managing and growing strategic customer relationships. You w
Job Source: Utility PeopleAmbis Resourcing Partnership
Halesowen
Stuck in ERP support but want to do more for your customers? Do you like helping customers but you find the application support role is a bit limited. This role is working as a customer success manager for an ERP software author. You will work with the Account managers (this is not a sales role) and you will deal with customers finding out what
Job Source: Ambis Resourcing PartnershipUtility People
Redditch
Summary: We are looking for a Sustainability Reporting & Solutions Manager to join a fast-growing energy/ carbon consultancy. As the Sustainability Reporting & Solutions Manager, you will help clients meet their mandatory carbon reporting deadlines and in process help them reduce their environmental footprint. To be successful in this role you wil
Job Source: Utility PeopleLorien
west midlands, england, United Kingdom
Customer Success Manager (German Speaker) Pre IPO Unicorn SaaS Scale Up! Leadership role £80K Base + 25% Bonus (OTE = £100K+) Equity options West Midlands HQ! Onsite parking + Electronic vehicle scheme The Company You will be joining an established Software business that has just kicked off a major growth phase after recent funding. Strong prese
Job Source: LorienMitchell Adam
Birmingham
Overview Due to incredible growth over the last 5 years, in turn doubling the businesses size, our forward thinking Manufacturing client, pioneering sustainable energy is on the lookout for a motivated studier to join their close knit and high performing accounts team. This is a stand out opportunity for those looking to progress and be a part of
Job Source: Mitchell AdamTH Recruit
birmingham, england, United Kingdom
Job Title: Energy and Sustainability Consultant Graduate Our client is able to train a recent graduate with 1-2 years of experience in relevant fields. Company: Leading Climate & Sustainability Consultant for the Built Environment Location: Remote/Site-based About the Company: Join a leading Sustainability Consultant specializing in renewable t
Job Source: TH RecruitJonathan Lee Recruitment
Birmingham
Senior Project Manager Renewable's, Energy Systems and Innovations Competitive Salary with Excellent Benefits Package Jonathan Lee Recruitment is working with an organisation specialising in the de-carbonisation and development of energy systems, seeking an experienced Senior Project Manager to lead the delivery of innovate technical solutions to
Job Source: Jonathan Lee RecruitmentGordon Yates Limited
Rowley Regis
Retrofit Assessment Manager Exciting leadership role in the West Midlands Fantastic career opportunity Retrofit Assessment Manager INTRODUCTION Our client is an innovative and rapidly growing provider of turn-key energy efficiency and retrofit solutions, serving both public and private sector clients and landlords across the UK. As part of that
Job Source: Gordon Yates LimitedDudley
An award-winning energy consultancy are looking for a Customer Success Manager to be responsible for nurturing and growing relationships with key stakeholders within a dedicated portfolio of customers. The Customer Success Manager is responsible for defining and delivering the success plan, part of which is to identify the customers’ needs and to introduce products and services. In this role you will drive the highest ROI possible for their products and services to their medium value-based customers . If you have experience as an Account Manager or within a customer orientated role in the energy industry, we want to hear from you, apply today!
Key responsibilities:
Map, build and maintain strong relationships with your key customer portfolio
Develop a deep understanding of the customers business and align solutions
Design and deliver proposals and presentations for upselling and cross-selling opportunities.
Establish clear renewal goals to ensure the customer portfolio stays at renewal periods.
Educate prospects and customers on the capabilities of new/upcoming products and services.
Conduct customer satisfaction audits to identify areas of improvements and recommend solutions and evaluate risk management for customer portfolio
Act as the voice of the customer with internal teams, including wider Sales team, Marketing, Product, Technical Support, Operations, Finance and Engineering providing customer, industry, and product insights to improve/develop service and product offering.
Analyse customer data, including energy consumption patterns and market trends
Track and report key performance metrics, providing regular updates to customer portfolio on progress and achievements.
Skills and experience required:
Proven work experience as an Account Manager or a Customer focused role within the energy industry.
Demonstrable track record of renewing and cross-selling against targets.
Proficiency in analysing data and utilising software tools for reporting.
Results-oriented mindset with a focus on achieving targets and delivering exceptional customer service.
Accountability and personal organisation are essential.
Ref: 14739
Role: Customer Success Manager - Net Zero
Location: Hybrid -Brierley Hill or Southampton
Salary: £30K - £35K + bonus
Customer Success Manager - Net Zero jobs in Dudley
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