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Customer Service Advisor

Wrexham

Job specification

Position: Customer Service Advisor

Location: Llay

Hours: Monday - Friday

Salary: £24,000p/a

Our client is a large manufacturer and are looking for an addition to their well-established team, the idea candidate will have previous Customer Service, Account Management experience.

Duties:

Ensure Customer orders are processed in a timely manner

Cross-selling or up-selling our products as & when necessary

Identify opportunities, produce leads, and book appointments for the sales teams while developing high-quality leads

Proactively follow up with Customers in conjunction with key account managers

Identify and follow up opportunities with companies who are not already on the database and generate new business leads as required

Work closely with the sales team to assist with their Customer's sales objectives

Work effectively with all departments within the company to ensure customer requirements are met

Customer service plays a key part of the day-to-day role which is in integral part of the business

Respond to complaints from customers and give after-sales support when required

Assist in managing non-financial data in electronic form and present reports as & when requested

Regularly update customer database

Skills and Qualifications:

GCSE grade C or above or international equivalent

Proficient in MS Office, specifically Excel skills. Familiarity in SAP or SAGE will be preferred.

Confident in liaising with internal and external customers.

Familiarity in similar roles with CRM systems and practices

Excellent communication and presentation skills.

Strong telephone manners and listening skills

Ability to multi-task, prioritise, and manage time effectively

Ability to think independently, assumes accountability.

Proven customer support experience or experience as a Customer service representative

Please call Nicola at HR GO recruitment on or email

Apply

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Customer Service Advisor jobs in Wrexham

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