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Customer Services Advisor

Chester

£ 22000 - 24000/annum

Customer Service Adviser - Chester - On-Site

Northreach is a dynamic recruitment agency that connects businesses with top talent in the financial services, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth.

We've recently partnered with a thriving payments & FX institution in Chester, who are innovatively leading the way in supporting customers to move and manage their money. They are now seeking a Customer Services Advisor to ensure customer satisfaction and foster positive relationships between the business and its clientele.

About The Role

As a Customer Service Adviser, your primary responsibility will be promptly addressing customer inquiries through various channels including phone calls, emails, and live chat. Your goal is to provide accurate information, address concerns, and offer appropriate solutions. Additionally, you will collaborate with internal teams to escalate complex queries, troubleshoot technical issues, and ensure customer satisfaction.

Responsibilities

* Be the initial point of contact for customer inquiries, demonstrating exceptional communication skills and professionalism.

* Respond promptly and effectively to customer questions, concerns, and complaints through various communication channels.

* Offer accurate information about the bu...

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Customer Services Advisor jobs in Chester

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