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Network Scientific Recruitment
England, United Kingdom
Are you looking for a patient focused role? Do you have an inquisitive mind and the ability to understand technical information? If so, we are recruiting a technical support specialist for the UK and Emerging markets within the EMEA We are looking for a qualified candidate to provide technical support and assistance with the wearable cardiac techn
Job Source: Network Scientific RecruitmentSmiths Detection
England, United Kingdom
Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe. We have an amazing
Job Source: Smiths DetectionArc IT Recruitment
London
Junior Technical Support Specialist (Fully Remote) Salary: Up to £26,000 per annum, depending on experienceFull-time, Permanent Well-established software house seeking a Junior Technical Support Specialist with a passion for troubleshooting technical issues and providing top-notch customer support. Responsibilities: Answering product-related custom
Job Source: Arc IT RecruitmentMichael Page Engineering & Manufacturing
Watford
We are seeking a diligent and proactive Sales Support Specialist IoT to assist our dynamic sales team. Client Details Everything about CSL is designed to keep our customers connected, secure and live. Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996. The sectors we work in and applications
Job Source: Michael Page Engineering & ManufacturingLanguage Matters
London
A Central London-based company is looking for a bright and motivated German speaking Technical Support Specialist with an interest in the world of online technology, for a commercial role in their business dealing with German and English speaking clients. Your work hours will be Monday to Friday from 8am to 4pm or 9am to 5pm. The salary range is £
Job Source: Language MattersLanguage Matters
London
Our client, an international IT hardware company, is looking for a Technical Support Specialist with fluent German and English to join their international team. In this role, you will provide outstanding support to the company's customers, together with accurate resolution and guidance on all product-related issues and questions. Your responsibili
Job Source: Language MattersLanguage Business
South West London
Excellent opportunity for a German speaking Technical Support Specialist to join a leading and very well established and successful international company to support German speaking customers with email, calls and live chat. Location Hybrid. Office location is SW London (3 days a week, Tuesdays, Wednesdays and Thursdays - remote for non office days
Job Source: Language BusinessAUTEL Energy - Europe
London
Job DescriptionAutel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future together!About Autel EnergyFounded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, a
Job Source: AUTEL Energy - EuropeLondon
Technical Support Specialist
We are software solutions providers developing applications that enhance call and contact centre offerings for the Cisco© BroadSoft© platform. We have been developing and innovating our own UC and call centre apps, undertaking custom development, since 2006.
We develop flagship Unity applications for BroadSoft. These are modular software applications, all able to work collectively with full omnichannel capability.
Our software products are built for SMBs (small to medium businesses), with an ethos that puts genuine human connection and intuitive, feature rich, yet accessible applications at the forefront of our design decisions.
We are incredibly proud to be an international company, with clients all over the world. Our HQ is in London, United Kingdom. Whilst our development office is located in Kerala, India.
We are committed to the growth of both our products and clients, always evolving our knowledge and software to ensure the best out of a call or contact centre.
Responsibilities
Triage and manage incoming tickets that have been escalated beyond the Tier 1 support teams.
Manage expectations for customers and adherence to SLAs whilst keeping them informed of progress.
Contact end-user customers to visualise and understand issues for accurate diagnosis.
Desirable
Experience working in a Cisco BroadSoft-focused environment, either with a Service
Provider, Reseller or BroadSoft ecosystem vendor, in a technical support role.
A good understanding of the Cisco BroadSoft feature set, including UC and ACD call centre features.
Required
2 years of proven troubleshooting experience in a technical support role.
Experience working with a ticket system and managing multiple priorities with minimum supervision.
Basic working knowledge of Networking, Servers, Windows, Cloud technologies and VoIP.
Having some familiarity with command line shells like Command Prompt in Windows.
Basic knowledge of XML.
Liaising with customers and arranging screen shares using various remote desktop applications for troubleshooting.
Creating and providing instructions for users and administrators on using our software.
Keeping an updated and detailed record of all support calls through a ticketing system.
The ability to work one-on-one with clients as well as with internal and external support teams to estimate and resolve issues.
Good customer-facing and communication skills and clarity, both on customer calls and written ticket updates.
Ability and enthusiasm to learn quickly on the job.
Salary £30,000 - £40,000 including benefits and flexible working
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Technical Support Specialist jobs in London
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