Technical Support

London Area, United Kingdom

Autel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future together!

About Autel Energy

Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208).

Autel Energy was launched in 2021, dedicated to providing a full range of AC/DC charging station products and solutions for various scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers.

In Europe, we have:

- Over 120 employees actively engaged in researching and developing electric vehicle charging solutions, aiming to explore sustainable development for people, vehicles, technology, and new energy.

- 7 subsidiary companies located in the United Kingdom, France, Germany, the Netherlands, Italy, Spain, and Sweden, providing local services and support. We work closely with our customers, understand their needs, and provide customized solutions.

- 4 local training centers dedicated to providing professional product technical training for our customers.

- 2 local cooperative warehousing centers to ensure stable product supply.

- 2 local research and development centers committed to continuous product innovation, providing customers with smarter, more efficient charging solutions, and exploring new opportunities in intelligent driving and new energy.

Our team not only focuses on technological innovation but also actively participates in social responsibility projects, aiming to reduce environmental impact and promote sustainable development. We firmly believe that through continuous collaboration and innovation, we can make greater contributions to the electric vehicle industry in Europe and globally, driving the entire sector towards a more environmentally friendly and intelligent direction.

For further information, please visit us now at https://de.autelenergy.eu/

We offer:

- Highly competitive salary and benefits package

- Excellent career development opportunities

- International work environment

- Opportunities to collaborate and learn from top talents in the industry

We look forward to candidates who:

- Have a passion for the new energy industry and are enthusiastic about the charging pile industry

- Possess good communication skills and a spirit of teamwork

- Demonstrate a sense of responsibility and proactiveness

- Candidates with relevant work experience are preferred

By joining us, you will:

- Participate in the rapid development of the European new energy market

- Contribute to the cause of green environmental protection

- Collaborate with outstanding talents from around the world

- Achieve your career dreams

Job description:

1. Responsible for pre-sales / after-sales technical support work, including but not limited to technical support for customers in the development of sales opportunities, technical support of the project delivery process and commissioning, as well as after-sales technical support after delivery.

2. Timely processing of customer feedback product technical problems, responsible for tracking customer feedback technical problems and final solution, collect customer demand and feedback with headquarters R & D department;

3. Responsible for customer problem collation, summary, analysis, promote R & D improvements and upgrades;

4. The production of product technical information and training and compilation of repair cases.

Job requirements:

1. Bachelor degree or above, 1 year or above related work experience, electric power, communication, electronics, measurement and control technology and instrumentation, automotive service engineering, automotive engineering and other science and technology majors;

2. charging pile, new energy industry work experience is preferred;

3. Strong working methodology, strong execution ability, good pressure resistance, good team spirit;

4. Strong learning ability, good service consciousness, strong sense of responsibility, meticulous and rigorous work;

5. Strong self-driven ability;

6. Fluent in English, other European languages preferred.

Location: London Area, United Kingdom

Start date: As soon as possible

Working hours: Full-time

Apply now and join Autel Energy to create a green future together!

Contact: Apply directly on LinkedIn or send your resume to [email protected].

Please mention the position that you are applying for in the subject.

Best of luck with your job application!

Autel 欧洲新能源业务蓬勃发展，现诚挚邀请优秀人才加入我们的团队，共创绿色未来！

关于Autel Energy:

Autel Intelligence 成立于2004年，在全球共有超过2000名员工，专业从事汽车智能诊断、检测分析系统和汽车电子元件的研发、生产、销售和服务，是世界领先的汽车智能诊断、检测和TPMS产品和服务的供应商之一。2020年2月，Autel在上交所STAR市场上市（股票代码：688208）。

Autel 欧洲新能源业务于2021年启动，致力于为各种场景提供全系列AC和DC充电桩产品和解决方案。经过三年高速发展，Autel 新能源已成为欧洲领先的充电桩产品解决方案提供商，旗下的 AC 和 DC 系列产品凭借过硬的品质和优质的本地化服务，深受欧洲能源公司、CPO 和经销商的青睐。

我们在欧洲拥有:

-超过120名员工，积极研究和开发电动汽车充电解决方案，旨在探索更好的人、车、技术和新能源的可持续发展；

-7个实体子公司分布在英国、法国、德国、荷兰、意大利、西班牙和瑞典，提供当地服务和支持，紧密与客户合作，了解其需求并提供定制化解决方案。

-4个欧洲本地培训中心，致力于为客户提供专业的产品技术培训；

-2个本地合作仓储中心确保产品稳定供应；

-2个本地研发中心致力于持续产品创新，为客户提供更智能、高效的充电解决方案，探索智能驾驶和新能源的新机遇；

我们的团队不仅专注于技术创新，还积极参与社会责任项目，致力于减少环境影响并促进可持续发展。我们坚信通过不断的合作和创新，可以为欧洲及全球的电动汽车行业做出更大的贡献，推动整个行业向更环保、更智能的方向发展。

欲了解更多信息，请立即访问我们的网站： https://de.autelenergy.eu/

我们提供:

极具竞争力的薪酬和福利待遇；

良好的职业发展机会；

国际化的工作环境；

与行业顶尖人才合作学习的机会。

我们期待您:

热爱新能源事业，对充电桩行业充满热情；

具备良好的沟通能力和团队合作精神；

富有责任感和主动性；

拥有相关工作经验者优先。

加入我们，您将:

参与欧洲新能源市场的快速发展；

为绿色环保事业贡献力量；

与来自世界各地的优秀人才携手共进；

实现您的职业梦想。

职位描述：

1. 负责售前/售后技术支持工作，包括但不限于销售机会拓展中面向客户的技术支持，项目开始交付过程/调试的技术支持、以及交付后的售后技术支持；

2. 及时处理客户反馈的产品技术问题，负责跟踪客户反馈的技术问题并最终解决，搜集客户需求并与总部研发部门进行反馈；

3. 负责客户问题的整理，汇总，分析，促进研发改进和升级；

4. 产品技术资料的制作和培训以及汇编维修案例。

任职要求：

1. 本科及以上学历,1年及以上相关工作经验，电力，通信、电子、测控技术与仪器、汽车服务工程、汽车工程等理工科专业；

2. 有充电桩，新能源行业工作经验优先；

3. 工作思路条理性强，具有较强执行力，良好的抗压能力，团队意识好；

4. 学习能力较强，服务意识佳，责任心强，工作细致、严谨；

5. 有较强的自我驱动能力；

6. 英文流利，会欧洲其他小语种优先。

入职地点：伦敦，英国

入职时间：尽快

工作时间：全职

立即申请，加入 Autel 新能源，共创绿色未来！

联系方式: 领英直投或者发送到简历到[email protected]

（请记得在邮件题目中注明您申请的职位）

祝您求职顺利！