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Chapman Tate Associates
Northampton, England, United Kingdom
Job Title: IT Service Manager Location: Holborn Salary: Up to £75,000 per annum Employment Type: Full-time PLEASE NOTE – NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE Key Areas – Google Workspace, ITIL, JIRA, Framework, Transformation, Projects, Management, Direct Reports, Indirect Reports, SLAs, Agreements, Contracts. Technology, Venders, Suppliers,
Job Source: Chapman Tate AssociatesAllegiance Group
Northampton, England, United Kingdom
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will
Job Source: Allegiance GroupTechNET IT Recruitment Ltd
milton keynes, england, United Kingdom
System Support Technician Milton Keynes | On-site Up to £30,000 DOE A System Support Technician is required to join a passionate IT Managed Service Provider in the education sector. You will be part of a supportive and friendly team with ambitious growth plans, they offer excellent career development opportunities, structured CPD, and a rewarding
Job Source: TechNET IT Recruitment LtdAllegiance Technology
Northampton
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be
Job Source: Allegiance TechnologyTate
Milton Keynes
IT Service Desk Support Full time, office-based role Up to £28,000 plus 20% shift allowance and excellent benefits. As Service Desk Operator, you will be working for a global organisation, assisting with the roll out of network equipment across various customer sites in the UK and Europe. The role primarily involves the receipt of incident notifica
Job Source: TateTate
Milton Keynes
Service Desk Engineer Up to £33,000 plus excellent benefits Central Milton Keynes, office based. Working Hours: Rotation of 8am-4pm and 2pm-10pm or 8am-5pm ONLY As Service Desk Engineer, you will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualis
Job Source: TateMIW Group Ltd - Make it Work
northamptonshire, england, United Kingdom
Benefits - Profit Share annual bonus, personal development plan with dedicated self-development time. 22 days holiday, extra days leave on birthday, Pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities, Plus genuinely great co-
Job Source: MIW Group Ltd - Make it WorkMIW GROUP LTD
Northampton
Profit Share annual bonus, personal development plan with dedicated self-development time. 22 days holiday, extra days leave on birthday, Pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities, Plus genuinely great co-workers wh
Job Source: MIW GROUP LTDmilton keynes, england, United Kingdom
Senior IT Problem Manager
£75k /+£6k Car Allowance + Bonus
Milton Keynes (2 days pw in office)
Our client is a leading financial services firm. They are seeking a dynamic and experienced Senior IT Problem Manager to join the team and play a key role in ensuring the reliability and security of their IT infrastructure.
Position Overview: As a Senior IT Problem Manager, you will be responsible for overseeing the identification, analysis, and resolution of IT problems to minimize business impact and enhance service quality. You will collaborate closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management.
Key Responsibilities:
Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues.
Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences.
Collaborate with IT teams and business stakeholders to prioritize and address critical problems impacting business operations.
Establish and maintain problem management processes and procedures in alignment with ITIL best practices.
Monitor and analyze incident trends and metrics to identify systemic issues and opportunities for improvement.
Drive cross-functional collaboration and knowledge sharing to enhance problem resolution capabilities across the organization.
Develop and maintain relationships with key stakeholders to ensure effective communication and alignment of problem management efforts with business objectives.
Provide guidance and mentorship to junior problem management staff and support their professional development.
Stay current on industry trends and emerging technologies related to problem management and incident response.
Participate in incident management activities as needed to support the timely resolution of IT incidents and service disruptions.
Qualifications:
Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL.
Proven track record of leading problem management initiatives and driving process improvements.
Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis.
Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are highly desirable.
Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager is preferred.
Senior IT Problem Manager jobs in milton keynes, england, United Kingdom
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