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Executive Connect LTD
Caerphilly
Customer Service Agent 6 months contract £11.44 per hour Customer Service Agent Are you driven to succeed? Dependable, and a trouble shooter? Do you have the ability to build excellent relationships? If so, we want you to consider becoming part of a Global business leader in our industry; helping us drive our businesses growth by partnering wit
Job Source: Executive Connect LTDCorinium Language Associates
Newport
We are looking for a skilled German speaker to join our client's dynamic team as a Customer Service and Operations Specialist. Your primary responsibility will be to manage inbound business-to-business queries originating from Germany. This is an excellent opportunity to make your mark in a rapidly expanding company! Our client's provides excelle
Job Source: Corinium Language AssociatesRandstad Delivery
Newport
Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation? This is the perfect role for you! Position: Driving Field Agent Location: Caerphilly/Newport Hourly rate: £12.40 Duration: 3 months+ Hours: 22 -30 pw Contract type: Temporary (wee
Job Source: Randstad DeliveryFocus Resourcing
Cardiff
Our highly reputable client in East Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support. The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who wan
Job Source: Focus ResourcingSignature Recruitment
Clevedon
Signature are delighted to be partnering exclusively with a successful, well-known Somerset based FMCG business in the hunt for a Customer Service Advisor. They are looking for someone to work on a temporary basis. Youd be joining a small team, so its important you share the companys values -theyre a very friendly bunch and looking for someone simi
Job Source: Signature RecruitmentFocus Resourcing
Cardiff
We are looking to recruit for a works coordinator for our established company based on the outskirts of Cardiff. The position will require the successful candidate to work in conjunction with the Operations Manager and team, administering both planned and reactive works. Company offers a fantastic working environment on-site within an established t
Job Source: Focus ResourcingExponential-e
Bridgend
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern - 4 Days on and 4 Days off Your new role: Be the first point of contact for Exponential-e customers Responsible for
Job Source: Exponential-eRobert Half
Cardiff
Robert Half are currently recruiting a Customer Service Manager for a scale-up business in Cardiff. The successful candidate will spearhead the management and guidance of a dedicated team of Customer Care Consultants. Your role will involve communicating customer sentiment, challenges, and feedback across the organisation to drive enhancements in t
Job Source: Robert HalfCardiff
Your Company: An established insurance business is collaborating with the team at NET Recruit to help fill a Customer Service Agent position, which has become available in the Cardiff area. With customer satisfaction at the top of their priorities, this business has seen a significant amount of success in recent years, leading to an excellent expansion plan and the intention of continuing this success into the next few years by not only growing their offerings but ensuring they have the human infrastructure to support their clients and continue delivering the high levels of satisfaction that has now been expected of them.This role will sit in the heart of the business and the position holder will act as the main bridging point between the company and its customer base. It is of the up most importance that the position holder has a fantastic attitude, an ambitious and proactive attitude and ensure that they are focussed on delivering the very best customer service possible at all times. Potentially the position holder may be dealing with some complex issues, however this will only add to the dynamic and varied nature of this role. Your Role and Responsibilities While in this position your duties may include but are not limited to: Acting as a key point of contact and the first touch point for customers to handle their queries
Using a plethora of channels available to support customer needs, including via the phone, email and online chat
Proactively seeking solutions that address customer concerns, ensuring that both the customer and business will be satisfied with the proposed solutions
Striving to solve customer queries and escalating those that cannot be handled via the correct routes
Supporting the wider team where it is needed
What you will need to Apply: The business is looking for strong customer service professionals with a good history of providing hands on support within a centre environment, handling high volume customer calls and emails. Candidates must be confident communicators and possess the ability to diffuse potentially tumultuous situations with reasonable solutions and a persuasive and empathetic attitude. Good IT skills will be valuable in this role and any exposure to the insurance industry will be highly coveted. What you will get in Return: The company are offering the successful applicant a starting salary of up to £28,000 depending on previous experience, specifically that relevant to the role. Additionally, they are providing a strong supporting package which will include a generous holiday allowance, with additional days able to be bought or sold, a market rate pension contribution and plenty of further rewards including employee assistance programs, health plans, life assurance, savings on company product offerings and other wide third party discounts.As well as this, the company have suggested this role could be worked in a hybrid capacity once probation has been successfully passed. Alongside this, there will be the option for work related bonuses, and extra bonus schemes depending on call quality.While in this position, you will also have access to excellent market leading training to further your knowledge, which will help you to not only succeed within the role but also develop further and this will also be supplemented by good internal opportunities for career growth both within the team and cross-functional. You will be surrounded by ambitious like-minded people and supportive managers who will facilitate your growth and developmental journey.To enquire further about this exciting role, please reach out to: Shauna Murphy - Talent Acquisition Specialist M: E:
Customer Service Agent jobs in Cardiff
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