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EE
Cardiff
Where: Cardiff Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives Hourly Rate: £12.05 Shift: 12hrs Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your
Job Source: EESignature Recruitment
Clevedon
Signature are delighted to be partnering exclusively with a successful, well-known Somerset based FMCG business in the hunt for a Customer Service Advisor. They are looking for someone to work on a temporary basis. Youd be joining a small team, so its important you share the companys values -theyre a very friendly bunch and looking for someone simi
Job Source: Signature RecruitmentAdecco
Cardiff
Job Title: Customer Service Advisor Contract Type: Temporary Salary: £11.66 per hour Working Pattern: Full Time Our client, a well-established organisation in the customer service industry, is seeking a Customer Service Advisor to join their team near Ocean Way, Cardiff. This is a temporary position, offering an hourly rate of £11.66. As a Cust
Job Source: AdeccoBlue Arrow
Cardiff
Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland.They are looking for experienced Hybrid Customer Service and Call Centre Advisors to join their team in Cardiff.It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all. * Salary:
Job Source: Blue ArrowThrifty Car & Van Rental
Bristol
Are you looking to start a career in the Car and Van Rental Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As Customer Service Representative, you will look after our customers and their rental arrangements face-to-face and over the telephone. This position has opportu
Job Source: Thrifty Car & Van RentalBMS Performance
cardiff
Job Description · Innovative global manufacturer with great product pipeline. · Diverse organisation. · Great culture and well-established global company. · Continually growing organisation. · Excellent company benefits. · FTC Mat Cover Role for 14 months · 25hrs per week THE COMPANY: A sister company as part of a global organisation. This orga
Job Source: BMS PerformanceBlue Octopus Quick Apply
Cardiff
Permanent – Full Time – 39 hours per week We are currently looking to recruit a Customer Service Coordinator to join our team in our Cardiff office.This is a fantastic role for anyone who is keen to progress within the housing industry!Reporting to the Customer Service Manager, you'l...
Job Source: Blue Octopus Quick ApplyEE
cardiff
Where: Cardiff Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives Hourly Rate: £12.05 Shift: 12hrs Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your
Job Source: EECardiff
Robert Half are currently recruiting a Customer Service Manager for a scale-up business in Cardiff.
The successful candidate will spearhead the management and guidance of a dedicated team of Customer Care Consultants. Your role will involve communicating customer sentiment, challenges, and feedback across the organisation to drive enhancements in the customer experience. Fostering a culture of learning and development will be pivotal, wherein teamwork, agent engagement, and empowerment are nurtured through coaching, performance evaluation, and continuous skill enhancement, aligning with the company's Mission, Vision, and Values.
Location: Cardiff
Annual Salary: Up to £40,000 dependant on previous experience
Key Responsibilities:
Provide leadership to consultants
Uphold integrity, diligence, and transparency
Identify and nurture talent for future success
Drive improvements in customer experience using feedback channels
Lead, develop, and inspire a customer service team
Generate management reports on process enhancements and key metrics
Manage customer complaints within protocols and timelines
Collaborate on resource allocation with planning managers
Ensure ongoing training and compliance with procedures
Qualifications:
Preferably holds IF1 certification.
Personal Qualities:
Demonstrates strong leadership, coaching, and people development skills.
Possesses excellent interpersonal skills for effective communication and collaboration.
Exhibits a strong focus on measurement and performance evaluation.
Capable of prioritising tasks effectively and adept at multitasking.
Possesses a comprehensive understanding of end-to-end customer service processes.
Experience:
Preferably has experience working in a regulated environment.
Advantageous to have previous experience in complaints administration and management.
Desirable to have familiarity with Live Chat management.
Skills & Competencies:
Proficiency in Microsoft Office suite is preferred.
Contracted hours are 37.5 per week which will usually consist of 7.5 hours over 5 days. Rotas are typically sent out 6 weeks in advance.
The office opening hours are:
08:30 - 20:00 Monday to Friday
09:00 - 17:30 Saturday
10:00 - 17:00 Sunday
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice
Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Customer Service Manager jobs in Cardiff
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