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Andy File Associates Ltd
Chesterfield
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. Reports to: Service Desk Manager Salary: £40k - £50k Overview This position will provide technical support to our client’s customers within a service desk environment mainly managed by remote access. A good technical knowledge i
Job Source: Andy File Associates LtdSenitor Associates Ltd
Sheffield
Service Desk Engineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You
Job Source: Senitor Associates LtdSenitor Associates
Sheffield
Service Desk Engineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You
Job Source: Senitor AssociatesSenitor Associates
Sheffield, England, United Kingdom
Service Desk Engineer - £28 – 31K – Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You
Job Source: Senitor AssociatesKathryn Hanks Recruitment Limited
Sheffield
JOB: Service Desk Engineer LOCATION: Mosborough/Halfway STATUS: Permanent SALARY: up to £28k dependent upon experience A FULL UK DRIVING LICENCE IS ESSENTIAL FOR THIS ROLE Overview This is an exciting position in a rapidly growing company where you will play a pivotal role in supporting the organisation. As a member of the IT services team you
Job Source: Kathryn Hanks Recruitment LimitedSenitor Associates
Sheffield
Job Description Service Desk Engineer - £28 – 31K – Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit,
Job Source: Senitor AssociatesIn Technology Group Limited
Sheffield
My client is a Yorkshire-bred Managed Service Provider who has been successfully supporting small-to-medium local businesses for over 30 years. They rank highly with customer satisfaction and staff satisfaction. They have a plethora of development opportunities for their staff ranging from paid-for certified qualifications and on-the-job training.
Job Source: In Technology Group LimitedIn Technology Group Limited
Ripley
Role: 3rd Line / Senior Support Engineer Area: Ripley, Derbyshire Salary: £40,000 - £60,000 I have a fantastic opportunity for a 3rd Line Support / Senior Support IT Engineer to join a growing client in the Ripley area. My client is looking for an enthusiastic 3rd Line Engineer, who is wanting to take their career to the next level. This is a fanta
Job Source: In Technology Group LimitedChesterfield
Job Title: Service Desk Escalation EngineerLocation: Hybrid working (Client based in Barlborough, Chesterfield)Contract: Permanent Full Time The role of Escalation Engineer Our client, who provides award winning IT Support solutions to Businesses has an exciting opportunity for a "hands on" Escalation Engineer who will provide technical support to their customers within a service desk environment mainly managed by remote access. This opportunity is a full time, permanent role, initially based at our client's office in Barlborough, then split between customers, the office, and remote working.
About You This role will suit an individual who is looking to progress their career in IT Support, within an established and supportive business. You must have excellent technical knowledge to effectively provide an escalation point when needed and to ensure that incidents and problems are resolved quickly and efficiently. It is vital to have the desire to provide exceptional experience at all times, and understand the commercial goals of the business as a whole. Key Responsibilities: As an Escalation Engineer, your job responsibilities include:
Providing a point of escalation to support incidents relating to hardware, software, network connectivity, and application services to a wide variety of external customers
Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers
Improving the service desk's first-time fix resolution times to enhance customer satisfaction
Communicating with customers in a clear, effective, and timely manner
Maintaining accurate documentation in a centralised management database
Providing on-site support to resolve customer service outages as per the Service Level Agreements (SLAs)
Supporting the delivery of projects, if applicable
Continuously learning and enhancing technical knowledge and skills through formal training, informal training, practical experience, and mentoring other team members.
Skills required:
Minimum 2 years' experience in a 1st or 2nd Line support role within a service desk environment
Good knowledge of Windows Server, Virtual environments (VMWare, Microsoft Azure), SQL Server, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus
Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks
Experience Microsoft 365 solutions, including Azure Virtual Desktop, SharePoint etc
Knowledge of working with an MSP environment would be advantageous.
Benefits Package:
Salary DOE - circa £30-35k
33 days holiday (including bank holidays)
Westfield Health after 6 months employment
Hybrid working (Monday office attendance compulsory)
We aim to respond to all applicants within 5 days - to avoid missing out please apply today.
Service Desk Escalation Engineer jobs in Chesterfield
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