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Senitor Associates
Sheffield
Service Desk Engineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You
Job Source: Senitor AssociatesSenitor Associates Ltd
Sheffield
Service Desk Engineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You
Job Source: Senitor Associates LtdSenitor Associates
Sheffield, England, United Kingdom
Service Desk Engineer - £28 – 31K – Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You
Job Source: Senitor AssociatesSenitor Associates
Sheffield
Job Description Service Desk Engineer - £28 – 31K – Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit,
Job Source: Senitor AssociatesAndy File Associates
Chesterfield
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. Reports to: Service Desk Manager Salary: £40k - £50k Overview This position will provide technical support to our clients customers within a service desk environment mainly managed by remote access. A good technical knowledge i
Job Source: Andy File AssociatesStoneseed
Chesterfield
Job Title: Service Desk Escalation EngineerLocation: Hybrid working (Client based in Barlborough, Chesterfield)Contract: Permanent Full Time The role of Escalation Engineer Our client, who provides award winning IT Support solutions to Businesses has an exciting opportunity for a "hands on" Escalation Engineer who will provide technical support t
Job Source: StoneseedIn Technology Group Limited
Sheffield
My client is a Yorkshire-bred Managed Service Provider who has been successfully supporting small-to-medium local businesses for over 30 years. They rank highly with customer satisfaction and staff satisfaction. They have a plethora of development opportunities for their staff ranging from paid-for certified qualifications and on-the-job training.
Job Source: In Technology Group LimitedMosi Brown
Rotherham
Are you looking for a Service Desk Analyst role near Rotherham? Salary up to £24,000 inc benefits and bonus package! Commutable from Sheffield or Doncaster areas in South Yorkshire. This Service Desk Analyst role will give you the opportunity to work within a fast paced and dynamic environment alongside some experienced and great Infrastructure E
Job Source: Mosi BrownSheffield
JOB: Service Desk Engineer
LOCATION: Mosborough/Halfway
STATUS: Permanent
SALARY: up to £28k dependent upon experience
A FULL UK DRIVING LICENCE IS ESSENTIAL FOR THIS ROLE
Overview
This is an exciting position in a rapidly growing company where you will play a pivotal role in supporting the organisation. As a member of the IT services team you will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You will be working alongside a project team who are working on a significant programme of IT improvements for the business. As projects are finished, they will be handed over for you to support.
You will have the necessary technical aspects but also come across well and are keen to progress yourself. This is a significant role for an IT Technical to join the organisation and provide both remote and on-site support to different customers with a range of technologies. We will aim to train you and provide you with the skills needed to progress.
Key Responsibilities
Provide technical support and resolution for all incidents reported across the group.
Ensure all incidents and service requests are resolved within the timescales defined in the SLA.
Provide service desk communications and notifications for service outages to IT users, liaising with suppliers and colleagues
Respond to alerts notified to the Service Desk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors
Escalate any issues or concerns within the company IT service
Carry out daily IT support and handover tasks as required
Be part of a rota to ensuring the Service Desk is covered during core support hours
Identify and solve common first line level hardware faults and problems
Escalate faults to third level support, or third-party suppliers as required
What You Will Need to Succeed
Experience in working in an IT service desk/support environment.
Experience with Active Directory, Group Policy, Office 365
An understanding of databases - SQL.
Hands-on experience in troubleshooting Windows-based operating systems, including Windows 10, 11.
Highly customer focussed, and service driven,
Ability to use own initiative to achieve deadlines & resolve issues.
Analytical and methodical approach to problem solving.
Excellent interpersonal and communication skills - in verbal and written English.
Awareness of ITIL would be an advantage.
Personal Qualities
The role is based in Sheffield, but travel will be required all over the UK mainland.
As this is in a retail/b2b environment then weekend work and outside of typical working time (8-5) will be required.
Preferably degree level educated in an IT subject but flexible based on experience.
Clean driving licence.
Service Desk Engineer jobs in Sheffield
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