1st Line Support Technician
Wymondham
Job title: 1st Line Support Technician
Salary: up to £29k + Bonuses
Location : Wymondham
My client is a driven and successful company, and they are looking for a 1st line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour.
Responsibilities:
Support for PCs and servers remotely and on-site (Win10, 2008, 2012, 2016, 2019 & 2022)
Installing PCs / upgrading software
Administration of IP phone systems
Supporting customer applications
Setting up email accounts and website hosting
Support for Mac's remotely and on-site
Technical skills: Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, VPN Issues
Connectivity/ Wi-Fi Troubleshooting, Active Directory, Service Cancellations
IT Solutions & Project Work
Attributes:
Previous experience working for an MSP or Software house would be desirable
Team player
Keen to learn
Confident communicating over the phone