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Tec Partners
Norwich
On behalf of our client, we are seeking a highly motivated individual to join the Technical Support team as a 2nd Line Technical Support technician. Having recently entered an exciting phase of growth this is a brilliant time to be joining the business. In this role, you will be responsible for providing remote technical assistance to a diverse cli
Job Source: Tec PartnersEW Recruitment
Wymondham, Norfolk
Job title: 2nd Line Support Technician Salary: up to £36k + Bonuses Location: Wymondham My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great
Job Source: EW RecruitmentAcora Limited
Norwich
About Acora Weve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Acora One are the SME specialists within
Job Source: Acora LimitedCooper Lomaz Recruitment Ltd
Great Yarmouth
Job Title: 2nd line support engineer Location: Great Yarmouth Salary: Up to £32,000 per annum We are excited to be working with an MSP to source a 2nd line support engineer to join their expanding team. The company operated across East Anglia, providing onsite and remote support to their clients, delivering cyber security, IT Support, VOIP and c
Job Source: Cooper Lomaz Recruitment LtdEW Recruitment Limited
Wymondham
Job title: 1st Line Support Technician Salary: up to £29k + Bonuses Location : Wymondham My client is a driven and successful company, and they are looking for a 1st line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great
Job Source: EW Recruitment LimitedAnglian
Norwich
Opportunity to join a busy and vibrant IT team based in North Norwich - Anglian Group is the UK's largest home improvement company with an impressive nationwide presence we are currently looking to recruit an experienced 2nd Line Support Technician - the role will include: Provide first line support for all company users in all aspects of IT Log f
Job Source: AnglianReed
Norwich
IT Support Technician Annual Salary: £25,000 - £35,000 Location: Onsite Job Type: Full-time We are seeking an IT Support Technician who is ready to grow with the business and potentially build a team in the future. This isn’t your standard IT support role; it's with a manufacturing company that requires a dynamic individual to assist with a ra
Job Source: ReedAnglian Home Improvements
Norwich
Opportunity to join a busy and vibrant IT team based in North Norwich - Anglian Group is the UK's largest home improvement company with an impressive nationwide presence we are currently looking to recruit an experienced 2nd Line Support Technician - the role will include: Provide first line support for all company users in all aspects of IT Log
Job Source: Anglian Home ImprovementsNorwich
On behalf of our client, we are seeking a highly motivated individual to join the Technical Support team as a 2nd Line Technical Support technician. Having recently entered an exciting phase of growth this is a brilliant time to be joining the business. In this role, you will be responsible for providing remote technical assistance to a diverse client base, addressing their hardware and software-related issues, and ensuring exceptional customer support.
Role Responsibilities:
Perform troubleshooting and resolution of hardware and software issues, including desktops, laptops, printers, and networking devices.
Accurately document all client interactions, issues, and resolutions in the ticketing system, ensuring comprehensive records for future reference.
Escalate complex technical issues to the appropriate internal teams, following established protocols and ensuring timely resolution.
Collaborate with other members of the technical support team to share knowledge, best practices, and contribute to the continuous improvement of the support processes.
Ensure high levels of customer satisfaction by addressing client concerns, providing timely updates, and effectively managing client expectations.
Required Experience:
Strong knowledge of troubleshooting techniques, including hardware and software diagnostics.
Excellent customer service and interpersonal skills, with the ability to communicate technical concepts to non-technical individuals effectively.
Knowledge of Microsoft operating systems.
Knowledge of firewalls and IP based networks.
Strong problem-solving abilities, with a logical and systematic approach to issue resolution.
Experience with remote support tools and ticketing systems is highly desirable.
Ability to work independently and efficiently manage multiple priorities in a fast-paced environment.
Employee Benefits:
Great opportunities for career advancement, training and development.
Private Medical Individual cover.
Established pension plan.
2nd Line Support Technician jobs in Norwich
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