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Cognizant
London Area, United Kingdom
This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastruc
Job Source: CognizantLorien
London Area, United Kingdom
Printer Installation - Field Installation Engineer - 1st Line Support Location - London Overview We are seeking a skilled Printer Installation Technician. The primary responsibility of this role is to efficiently install and configure printers, including Multi-Function Printers (MFP), desktop printers, and Fiery servers. The ideal candidate will
Job Source: LorienCognizant
watford, england, United Kingdom
Excellent Opportunity for Deskside Application Support Specialist to be part of our Infrastructure Services Practice Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, Dev
Job Source: CognizantPremier Group Recruitment
London Area, United Kingdom
I have teamed up with an IT Services and Cloud Solutions Specialist who are on the hunt for an new IT Deskside Engineer to represent their client onsite in Central London. The successful candidate must have IT customer support experience and be proficient in the support of Microsoft Windows and Office 365 suite of applications and services. All
Job Source: Premier Group RecruitmentTata Consultancy Services
greater london, england, United Kingdom
Role: EUC Executive & VIP Support Team Member Job Type: Permanent Location: Central London, Sedley Place(Onsite) Ready to utilise your knowledge and experience in End User IT support? Are you passionate about exploring Microsoft Windows operating systems and MAC Operating Systems to troubleshoot, support and repair software and hardware? J
Job Source: Tata Consultancy ServicesLa Fosse
London Area, United Kingdom
Join a globally recognised brand as their IT Support Engineer! We're seeking a proactive individual to join our dynamic IT team and play a pivotal role in supporting our technological infrastructure across the UK & Ireland. This position offers a blend of on-site and remote work opportunities with occasional travel, requires a driving licese due to
Job Source: La FosseTroi
London Area, United Kingdom
I’m currently representing a Global Communications community based in the heart of London! They’re at the forefront of delivering innovative solutions that connect people and businesses globally. As they continue to expand their operations, they’re seeking a talented IT Engineer to join a dynamic team. This is an exceptional opportunity to immerse
Job Source: TroiParallel Consulting
London Area, United Kingdom
Primary Responsibilities: • Provide comprehensive support for software, hardware, and networking, encompassing desktops, laptops, and servers. • Deliver maintenance and support services for legacy products. • Offer assistance for Enterprise Products as needed. • Execute disk replacements on enterprise storage products. • Install and maintain PCs, a
Job Source: Parallel ConsultingLondon Area, United Kingdom
As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email.
Key Responsibilities :
Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email
Provide a high level of customer service to users seeking problem resolution
Support VIP users /senior stakeholders providing white glove service
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services
Record events and problems and their resolution in internal ticketing systems, Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
Key Skills and Experience :
Expereince in Deskside support, Customer handling, Laptops , mobiles and other devices support.
Expereince in trouble shooting Windows , 0365, Intune , Mac , MDM etc.
Proficient in end-user network troubleshooting tools and practices
Flexible, able to multitask, and prioritize reported issues
Experience in providing VIP support /Senior stakeholders
Very good english communication
Deskside Support Engineer(VIP Support) jobs in London Area, United Kingdom
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