EUC Executive & VIP Support Team Member

greater london, england, United Kingdom

Role: EUC Executive & VIP Support Team Member

Job Type: Permanent

Location: Central London, Sedley Place(Onsite)

Ready to utilise your knowledge and experience in End User IT support?

Are you passionate about exploring Microsoft Windows operating systems and MAC Operating Systems to troubleshoot, support and repair software and hardware?

Join us as a EUC Executive & VIP Support Team Member!

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

· Gain access to endless learning opportunities.

· Build and maintain a team of high-performing individuals.

· Build strong relationships with a diverse range of stakeholders.

The Role

As an EUC Exec & VIP Support EUC team , you will play a crucial role in ensuring efficient and effective client end-user support. You will work with the support professionals’ team, oversee daily operations, and collaborate with various departments to deliver exceptional service to Exec & VIP users of customers.

For this role, you will bring your strong background in IT support & End user support services, your excellent client management skills, and your passion for driving customer satisfaction to the highest level.

Key responsibilities:

Provide white-glove IT support to executive and VIP clients, addressing their technical issues with urgency and professionalism. Provides professional assistance to clients, Exec & VIP users having hardware and software related problems with their desktop, laptops, mobile devices, or peripherals.

Prioritise and manage VIP requests and support tickets to ensure timely and effective resolution.

Display world class customer focused IT support, develop, and maintain relationships within the business, at all levels. Communication both technically and non-technical is key.

Independently resolve complex, break-fix issues; troubleshoot user problems at the laptop-desktop or provide in person, phone support to diagnosis & resolution.

Install, support, and provide end user training for Mobile PDA devices, including Apple (iPhone, iPad) and Android platforms.

Correct hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.

Act as the expert technical resource for problem resolution; apply diverse technical expertise to identify and correct complex system issues. Serve as a point of escalation for all incidents, assuring timely attention and resolution is provided. Log and track all issues in ITSM tool.

Collaborate with clients to determine and understand business requirements. Perform analysis and makes suggestions based on the business requests.

Enhance value and minimizing disruption for exec user end point issues and team members. Interact confidently and comfortably with client VIP users and own issues to completion.

Collaborate with other IT teams to resolve cross-functional problems.

To ensure that all requests from customers for assistance are handled promptly and effectively, follow escalation matrix to the appropriate level as require.

Your Profile

Key Skills/Knowledge/Experience:

Prior experience end user IT support of supporting Executive & VIP customer of client for end user support.

Knowledge of Microsoft Windows operating systems and MAC Operating Systems Troubleshooting, supporting, and repairing software and hardware for desktop, laptops, and mobile devices (iOS, BB, and Android).

Knowledge of Installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office.

Highly polished communication skills both written and verbal.

Ability to multi-task paired with a strong accountability and ownership.

Ability to manage a variety of constituencies with competing priorities, manage multiple tasks simultaneously, and thrive in a complex, fast-paced environment with multiple priorities.

Passion for corporate mission and ensuring a world class user support experience.

Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making.

Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment. Collaborative to work across multi geography teams and members.

Sound knowledge of ITIL disciplines.

Excellent customer facing/customer service skills.

Flexible work in rotational shifts during business hours. Flexible to provide On-Call out of hours support.

Flexible to cover situations of leaves or absences of team members.

Flexible for travel within UK Geography for client VIP support services on demand basis.

Special working conditions (travel, on call etc.):

Rare time weekend onsite support as per client requirement.

UK Travel assist support 2 days in month.

Weekday 6 PM till 8 AM On-Call Support in rotation of 4 weeks.

Weekend Fri 6 PM till Mon 8 AM On-Call Support in rotation of 4 weeks.

Good to have:

· Italian language speaking-reading.

· Microsoft certification relevant to end user services.

· Knowledge on Active Directory.

· Knowledge on DHCP services, DNS services & Printing services.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, laptop and phone, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).

We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.

If you are an applicant who needs accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at [email protected] with the subject line: “Disability Accommodation Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.