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The Caraires Consultancy
Upper Bruntingthorpe
Monday to Friday between 8.00am – 5.30pm (40 hour week) up to £35,000 per annum (depending on experience) Permanent The role of Customer Service Team Leader requires you to provide excellent and inspirational leadership to the client experience team. You must have the ability to drive and increase performance by taking a strong customer focus app
Job Source: The Caraires ConsultancyThe Caraires Consultancy
Lutterworth
Monday to Friday between 8.00am - 5.30pm (40 hour week) up to £35,000 per annum (depending on experience) Permanent The role of Customer Service Team Leader requires you to provide excellent and inspirational leadership to the client experience team. You must have the ability to drive and increase performance by taking a strong customer focus app
Job Source: The Caraires ConsultancyThe Caraires Consultancy
Upper Bruntingthorpe
Monday to Friday between 8.00am – 5.30pm (40 hour week) Temp to perm upto £35,000 per annum (depending on experience) Are you a confident leader with a passion for delivering exceptional client experiences? Our automotive client is seeking a dynamic and experienced Customer Service Team Leader to inspire and lead our Client Experience Team. If you
Job Source: The Caraires ConsultancyBrellis Recruitment
Warwick
Customer Service Team Leader Are you a natural leader with a passion for delivering exceptional customer service? We are currently seeking a dynamic individual to join a company based in Warwick as a Customer Service Team Leader. In this role, you will play a crucial part in leading the Key Accounts Team, ensuring the smooth operation of our custo
Job Source: Brellis RecruitmentNiyaa People
Birmingham
We are looking for a Service Charge team leader to join the team of a well-established organisation on a permanent basis. This role is offering a hybrid working model, the ability to further your skills and a location with great transport links. Service Charge Team Leader Permanent £36905 - 41999 per annum Marston Green, hybrid working Mon- F
Job Source: Niyaa PeopleService Care Solutions - Housing
Birmingham
Service Charge Team Leader Birmingham, UK Full Time - Hybrid Permanent £36,905 - £41,999 We have the fantastic opportunity for the right candidate to join a team based in Birmingham, as a Service Charge Team Leader. This is a full time, permanent position. This position offers a hybrid working approach. The Service Charge Team Leader will manag
Job Source: Service Care Solutions - HousingService Care Solutions
Birmingham
Service Charge Team Leader Birmingham, UK Full Time - Hybrid Permanent £36,905 - £41,999 We have the fantastic opportunity for the right candidate to join a team based in Birmingham, as a Service Charge Team Leader. This is a full time, permanent position. This position offers a hybrid working approach. The Service Charge Team Leader will manage a
Job Source: Service Care SolutionsTirebuck Recruitment
Solihull
Job Title: Financial Services Team Leader Contract: Permanent, 37.5 hours per week Hours: Full Time, 9am - 5pm, Monday to Friday Location: Near Solihull plus hybrid working Salary: £35,000 - £40,000 per annum + attractive bonus scheme Benefits: 25 days holiday plus bank holidays, death in service x 4 salary, up to £150 for eye tests/eye wear,
Job Source: Tirebuck RecruitmentCoventry
Customer Service Team Leader - Rapidly growing Coventry based client - Salary up to £31k dependant on experience - Hybrid working available.
Job responsibilities:
Responsible for leading the Customer Support Team.
Engage and inspire those you lead to achieve their goals & key company KPI's.
Be an influential coach, mentor and help drive the development of those around you.
Provide help and advice to customers using company products.
Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do.
Keep accurate records of discussions or correspondence with customers & staff.
Creating and implementing reports and providing KPI's analysing the customer service levels we provide and identify trends to report back to HOD / rest of the business.
Ensuring that all staff always stay at the correct level of training and be a part of the training process.
Able to implement efficiency projects within customer support and support the rest of the business with larger cross-departmental projects.
Collaborate with other areas of the business to assist in ensuring the customers receive the best customer experience possible.
Skills & Experience required:
Leadership experience with a confident attitude.
Process improvement, coaching and developing people.
Effective and confident in communicating and building relationships at all levels - internal and external stakeholders.
Educational qualifications to support the ability to analyse data.
Computer literate (MS office applications specifically; high standard of Excel skills and ERP system experiences ideally SAP) At least 2 years of experience in a customer service senior role in a busy B2C environment.
What is in it for you?
25 day holiday, plus 1 birthday holiday
Opportunity to purchase/sell up to 5 days holiday per year
Pension - Standard Life
Group Life Assurance
Group Income Protection Insurance
Private Medical Insurance
Worldwide Travel Insurance
Hybrid working
If you want to join a company that offer first class training, support and excellent company benefits then apply now!!
Customer Service Team Leader jobs in Coventry
ⓘ There was an unexpected error processing your request.
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
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