Service Desk Engineer
York
Service Desk Engineer York23-25k Package + Great Benefits Our globally recognised consultancy client specialises in software licensing and transformational infrastructure solutions. This fantastic company has grown enormously across the board, doubling in size over the last few years. To meet expectations, they now have an immediate and exciting opening for a Service Desk Engineer to be based near York. Service Desk Engineer rewards: Competitive starting salary of 23-25k per annum
Regular monthly gatherings
Access to cutting-edge technology
Opportunities for career advancement
3 weeks WFH and 1 Week in-office per month (after training)
Service Desk Engineer responsibilities: Provide technical support on a rota basis with current Service Desk operations between 07:00 – 18:00 Monday-Friday
Provide Licensing and Cloud Provisioning
Provide excellent customer service via the telephone, ticketing system, email system and face-to-face
Accurately log all incidents and requests onto the Service Desk ITSM tool
Adhere to change management processes
Maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution
Understand and adhere to the technical escalations procedure
Understand, adhere to and promote IT security best practices
Service Desk Engineer skills, traits, and experience: 9+ months in a 1st line support role experience
Microsoft technologies
Cloud technologies
Managed service environments
Interpersonal and communication skills
Self-motivated
Eager to learn (undergo paid certifications)
Team player
Troubleshooting
Excellent communications skills
Customer focused
Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the technology community throughout the UK, Europe, North America, and Australia.