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Concept Resourcing
York
Job Title : Service Desk Analyst - First Line Support Location : York Salary : £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN. Responsibilities Address first and
Job Source: Concept ResourcingTunstall Healthcare (UK) Ltd
Goole
We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst delivering excellent customer service. This role o
Job Source: Tunstall Healthcare (UK) LtdCertus Recruitment Group
York
Service Desk Engineer York23-25k Package + Great Benefits Our globally recognised consultancy client specialises in software licensing and transformational infrastructure solutions. This fantastic company has grown enormously across the board, doubling in size over the last few years. To meet expectations, they now have an immediate and excitin
Job Source: Certus Recruitment GroupUnity Resourcing Ltd
Knaresborough
Service Coordinator Are you seeking a fulfilling career within a reputable and established business? Our client is seeking a dedicated Service Coordinator to join their dynamic team. Position Details: * Salary: £25,000 plus excellent benefits * Location: Knaresborough * Hours: Monday to Thursday: 8:30 AM – 4:30 PM and Friday: 8:00 AM – 1:30 PM. Ser
Job Source: Unity Resourcing LtdSearchability
Wetherby
2nd Line Service Desk Engineer Opportunity for a 2nd Line Service Desk Engineer to join the UK's leading cloud technology managed service provider based near Leeds. Salary between £30,000 and £35,000 depending on experience plus benefits. Who we are: We are the UK's leading managed service provider helping businesses across the UK implement cloud t
Job Source: SearchabilityHays
York, England, United Kingdom
1ST LINE SUPPORT / SERVICE DESK ANALYST / CUSTOMER SERVICE / ACTIVE DIRECTORY / INCIDENT MANAGEMENT SERVICE DESK ANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experie
Job Source: HaysHays Technology
York
SERVICE DESK ANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experienced team of IT Support colleagues, you will be provided with comprehensive Training on specific Prod
Job Source: Hays TechnologyMarie Curie
Harrogate
Hours/Contract: Permanent Full Time 37.5 hours per week Based: Harrogate District Hospital Closing date: 26thApril 2024 Interview date: 22ndMay 2024 Based within Harrogate District Hospital and working alongside our Volunteering and Palliative Care teams our Volunteer Coordinator will support the delivery and coordination of the Volunteer
Job Source: Marie CurieYork, England, United Kingdom
About us
MyKnowledgeMap is one of the UK’s longest established learning technology companies. We regularly win awards for innovation and continue to drive development of our products in new exciting areas. Our customers are mainly university medical and nursing schools and related healthcare organisations in the UK, Australia, USA, Singapore and other countries – and we are experiencing significant growth across all our target markets. We are now looking for talented and ambitious developers to be part of a growing team responsible for developing and supporting MyKnowledgeMap’s award winning products.
We are seeking a dynamic and customer-focused individual to join our team as a Service Desk Co-Ordinator. The successful candidate will play a crucial role in ensuring the smooth functioning of our customer support operations.
Responsibilities
Customer Support:
· Provide outstanding customer service by responding to inquiries and resolving issues in a timely, detailed and efficient manner.
· Efficiently manage and prioritise support tickets to meet service level agreements.
· Act as the first point of contact for customer support, ensuring a positive experience for our customers.
· Contribute to the development and updating of knowledge base articles for both customers and internal use.
Problem Solving and Investigation:
· Demonstrate an investigative/inquisitive nature to identify and analyse issues reported by customers.
· Collaborate with technical teams to troubleshoot and resolve complex software-related problems.
Learning and Adaptability:
· Quickly grasp and adapt to new functionality to stay up-to-date with the latest software developments.
Essential skills & experience:
· Excellent customer service skills – both written and verbally;
· Proven ability to multi-task and prioritise issues as required;
· Ability to learn and adapt quickly to changing functionality;
· An investigative/inquisitive nature;
· High attention to detail;
· Strong organisational abilities.
Desirable skills & experience:
· Ticketing system – for example Zendesk
Benefits
· Competitive starting salary
· Flexible working, although we ask you to come to the office (York) a minimum of 2 days per week
· 33 days holiday (including Bank Holidays)
· Contributory pension scheme
Service Desk Coordinator jobs in York, England, United Kingdom
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