ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
The Portfolio Group
Hinckley
Head of HR Advisory Services Portfolio are proud to be exclusively representing one of the UK's longest leading professional service organisations. We are looking for someone with senior leadership experience, including working with key stakeholders, contributing to business growth and service improvements, with a passion for coaching and developi
Job Source: The Portfolio GroupMichael Page
Hinckley
Head of HR Advisory Services Hinckley Office-Based working Client Details PageGroup are delighted to support a highly successful and rapidly growing professional services organisation based in Hinckley, Leicestershire with the appointment of a Head of HR Advisory Services to join a busy and dynamic team. This role is fully office based. Descr
Job Source: Michael PageMana Resourcing Ltd
Rugby
JOB TITLE: Head of HR Advice Service LOCATION: Rugby SALARY: £60,000 - £65,000 + £5K car allowance The COMPANY Our client is a very well-established nationwide provider of business-critical services to thousands of organisations all over the UK. The ROLE The successful Head of HR Advice Service will be required to do the following: * To lead and
Job Source: Mana Resourcing LtdWallace Hind Selection
Birmingham
One of Europe's leading partners for retailers and brands alike is looking for a VP of People and Culture to drive the future of the UK and Eastern European operations. You will be a thought leader, someone prepared to challenge the status quo and a HR professional who has introduced a variety of people-focused initiatives both in attraction and r
Job Source: Wallace Hind SelectionIntercity Technology Limited
Birmingham
About The Role The Head of Technical Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contract
Job Source: Intercity Technology LimitedHays Specialist Recruitment Limited
Birmingham
Hays are looking for a Head of Service Delivery where you will be responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To deliver this with high levels of customer satisfaction in a cost-effective man
Job Source: Hays Specialist Recruitment LimitedReed
Redditch
A truly fantastic role has become available for one of my most amazing clients based in Redditch. After 15 years, Kate the current Head of Customer Services is moving on to a pastures new and is leaving behind a fantastic role within a super team which she has grew and moulded. This role is working within a global manufacturing business with a supe
Job Source: ReedThe Princethorpe Foundation
Rugby
Required to start by December 2024, or as soon as possible thereafter, we are looking for a Head of Business Services. This exciting new position is the result of a review of the Foundations organisational design, stemming from the appointment of the Foundation Principal and the forthcoming retirement of the Foundation Bursar. The successful cand
Job Source: The Princethorpe FoundationCoventry
Head of HR Advisory Services
Portfolio are proud to be exclusively representing one of the UK's longest leading professional service organisations. We are looking for someone with senior leadership experience, including working with key stakeholders, contributing to business growth and service improvements, with a passion for coaching and developing others.
This person will lead and direct an advisory department within a fast-paced environment, ensuring both clients and consultants have the best possible experience. It's important for this person to drive motivation and performance to exceptional levels to provide excellent client experience.
The Head of HR Advisory Services will direct the operational management of the advisory teams and the output of work. Whilst managing advisor performance within a contact centre environment, ensuring KPI's are met, quality standards are kept high whilst also providing a high standard of service. It is essential that the successful candidate can coach, inspire, motivate, and support the department, ensuring strong working relationships. Whilst also being responsible for the performance and increase in efficiencies and be able to make recommendations and implementations to improve our service.
The Head of HR Advisory Services will be responsible for:
Drive the coaching initiative within the department, ensuring team leaders and consultants receive the necessary coaching and support achieving continuous improvement in quality across the department.
Build and maintain an effective, cohesive, and motivated service function, providing leadership and support to team leaders, colleagues, and peers.
Identify training needs, themes, and trends as well as areas for improvement and communication of these across the department.
Develop, and implement a strategy to ensure there is strong technical knowledge across the department with high quality service provided incorporating best practice and fresh thinking ensuring to support employee and client retention.
Proactively collaborate with management to design, develop and implement a portfolio of development strategies and initiatives to support business needs.
Undertake training with new and existing members of the team as identified through coaching, mystery shopping and in line with our learning and development framework.
Promote awareness of additional services within the Group and subsequently drive referrals within the department.
Effectively manage all Consultant workloads, in line with departmental requirements, to ensure that we efficiently respond to client queries.
Monitor and review Consultants' overall performance activity daily, providing detailed periodical reports as required.
Prepare departmental reports as required.
Coordinate the preparation of weekly rotas (including overtime / out of hours) to ensure the contact centre service is effectively covered 24/7
Assist and lead in any recruitment and interviews for the department ensuring that staffing levels are maintained, and staff attrition is reduced.
Deal with client complaints and any service issues in a timely manner ensuring that a satisfactory conclusion is reached on all occasions.
Conduct, where necessary any formal meetings such as disciplinary and grievance and be the point of appeal as necessary to provide the relevant outcomes in line with the Employee Handbook.
Participate in external training events and conferences for clients and prospective clients, and to represent the business in external media events, to include radio interviews.
What you can bring to their team:
Experience in a senior leadership team working with key stakeholders.
Experience with HR would be beneficial but not mandatory.
A passion for coaching and developing others.
Excellent communication skills
A "can-do" attitude with the ability to support, drive and motivate your team to achieve their best potential and performance overall.
Strong organisation and time management skills
Excellent people management skills
Ability to work in a fast-paced contact centre environment.
A dynamic and flexible approach, as well as the ability to work under pressure.
Excellent interpersonal skills
Excellent customer service skills
Ability to provide constructive feedback where required.
Excellent service issue / complaint resolution skills
Capability to work under pressure with a solutions-based approach.
Contribution to business growth and service improvements
INDHIN
Head of HR Advisory Services jobs in Coventry
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.