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Interaction Recruitment
Corby
Our client is at an exciting stage of its development. They are significantly expanding their Partner network and on-line business sales covering Europe and the US.Based near Corby, Northamptonshire, our client is currently seeking a customer service professional with sales experience. They are seeking a proactive individual who thrives by being on
Job Source: Interaction RecruitmentInteraction Recruitment
Gretton, Northamptonshire
Our client is at an exciting stage of its development. They are significantly expanding their Partner network and on-line business sales covering Europe and the US. Based near Corby, Northamptonshire, our client is currently seeking a customer service professional with sales experience. They are seeking a proactive individual who thrives by being
Job Source: Interaction RecruitmentAmbient Support
Bourne
Service Lead Location: Lincolnshire, Bourne Hours: 38 per week Salary: £26,629 PA Do you want to make a positive difference to people’s lives, enabling them to gain greater independence and improve their well-being? If the answer is yes, read on! You will be responsible for the day to day running of our supported living services and staff, in Bourn
Job Source: Ambient SupportCity Group Recruitment Limited
Huntingdon
Customer Service - Sawtry £27,000 Processing Customer Orders Handling customer queries & complaints Calling customers to discuss requirements and needs. Dealing with logistics companies for deliveries/collections, competitive transport rates, and paperwork, Fuel surcharge rates. Maintain customer relationships and identify opportunities Detailed re
Job Source: City Group Recruitment LimitedRecruit Mint Ltd
Huntingdon
Customer Account Manager Our client based in Huntingdon who are a leading supplier of printed and customised products to the education sector is currently looking for Bilingual German/English speaking Customer Service administrators. Successful applicants will be working to ensure that schools receive a premium service whereby all orders placed ar
Job Source: Recruit Mint LtdRecruit Mint
Huntingdon
Customer Account Manager Our client based in Huntingdon who are a leading supplier of printed and customised products to the education sector is currently looking for Bilingual German/English speaking Customer Service administrators. Successful applicants will be working to ensure that schools receive a premium service whereby all orders placed ar
Job Source: Recruit MintGet Staffed
Corby
Customer Services Coordinator Corby, Northamptonshire Full Time / 16-Month Maternity Cover Do you want to work for a company who... cares for its employees & customers in equal measure? is serious about sustainability & the environmental impact of its products & processes? can provide a long-term future & personal development for those who a
Job Source: Get StaffedWilliam H Brown
Spalding
Job Description We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Spalding. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.We offer a clear, defined career path, su
Job Source: William H BrownPeterborough
Who are Diligenta?
Diligenta's vision is to be acknowledged as best in-class platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
The Opportunity
Due to continuous company growth and expansion, we are now hiring for two outstanding Customer Service Lead opportunities. Within this role, you will be managing the day-to-day operations within your department by overseeing several front and back office Team Managers. The main objective of this position is to deliver services to all customers that meet or exceed performance and cost targets, whilst ensuring that all regulatory and legal obligations are adhered to.
You'll be:
Planning and managing resources to ensure that service levels are maintained to agreed standards.
Working with the management team to develop, maintain and improve the customer service experience.
Developing and implementing measurable processes to improve operational efficiency, the customer experience, and staff retention.
Coaching, developing, and managing direct reports to achieve their full potential through operational objectives that drive business performance.
Ensuring performance measures and development activities are in place and deliver business objectives.
Developing and maintaining effective relationships with all stakeholders.
Contributing to implementation of strategic initiatives.
Developing and maintaining culture and behaviours that support the Diligenta vision and strategy.
Adhering to the requirements of the Senior Managers and Certification Regime. Cooperating with the annual Fit and Proper checks and achieving annual certification by demonstrating competence and capability in the role.
You should apply if you:
Can display outstanding knowledge and experience in people management within a processional setting.
Have a good level of understanding of Financial Services and Operations.
Can confidently communicate with key stakeholders, clients, and team members.
Are work driven with a strong initiative to make important decisions and changes.
Have outstanding verbal and written communication skills.
The Perks
25 days holidays + 8 bank holidays
Discretionary annual bonus
Company pension scheme membership
Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
Access to our Confidential Helpline is available to be used by you and your family
Develop your career through a wider global organisation of the TCS family
Customer Service Lead jobs in Peterborough
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