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Customer Services

Huntingdon

Customer Account Manager

Our client based in Huntingdon who are a leading supplier of printed and customised products to the education sector is currently looking for Bilingual German/English speaking Customer Service administrators. Successful applicants will be working to ensure that schools receive a premium service whereby all orders placed are processed and dealt with in a professional and timely manner and are delivered to schools on time.

Key Responsibilities

Entering planner and other jobs onto the database and ensuring the information is current throughout the production process

Providing proof assessment to planner jobs where necessary

Being able to provide a concise quote for various products where necessary

Updating the customer user information on the CRM system

Ensuring the website 'order tracking' information is up to date at all times

Sending jobs 'to print' using various software

Key Skills

Fluent in German and English

Being able to deliver excellent customer service to our customers and enjoy dealing with people

Having the ability to use the main database and CRM system to ensure all information is kept up to date

Being able to delegate to Administrative personnel to ensure orders are processed correctly and in a timely manner

Have a problem solving attitude, being able to deal with all types of queries, complaints and problems

Being able to communicate professionally with customers by telephone and email

Hours, Benefits & Salary

Casual dress

Company events

Company pension

Cycle to work scheme

Free flu jabs

Free parking

Health & wellbeing programme

Life insurance

On-site parking

Sick pay

Work from home

8 hour shift

Monday to Friday

Up to 23k DOE

Apply

Create Email Alert

Create Email Alert

Customer Services jobs in Huntingdon

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