Technical Administrator
Bradford
£ 25,000 - 29,000 per annum, Inc benefits
Do you hold a City & Guilds Level 3 certificate or equivalent in Motor Vehicle Engineering? Are you looking for a new role with a establish business? My client is looking to add to their growing team based in BD3.
Job title: Claims Specialist
Location: BD3
Hours of work: 37.5 hours per week
Monday to Friday
Salary: Up to £28,875.00
Hybrid working
Qualifications:
Must hold a City & Guilds Level 3 certificate or equivalent in Motor Vehicle Engineering (Essential).Will consider Level 2
Duties and Responsibilities:
Dealing with claims and general telephone enquiries received from customers, dealerships and end users
Providing a consistently customer experience at all times
Using their expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts and labour rates, which can involve very high values.
To ensure all telephone claims are processed proactively and efficiently
Ensure claimants are informed of the status of the claim – where a claim is rejected or adjusted.
Respond to claim enquiries and internet referrals within the limits of authority and in line with company policy
Using their technical expertise to make claims decisions.
Deliver a consistently superior customer experience, ensuring that we have met all the customer's needs,
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