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Technical Administrator

Bradford

£ 25,000 - 29,000 per annum, Inc benefits

Do you hold a City & Guilds Level 3 certificate or equivalent in Motor Vehicle Engineering? Are you looking for a new role with a establish business? My client is looking to add to their growing team based in BD3.

Job title: Claims Specialist

Location: BD3

Hours of work: 37.5 hours per week

Monday to Friday

Salary: Up to £28,875.00

Hybrid working

Qualifications:

Must hold a City & Guilds Level 3 certificate or equivalent in Motor Vehicle Engineering (Essential).Will consider Level 2

Duties and Responsibilities:

Dealing with claims and general telephone enquiries received from customers, dealerships and end users

Providing a consistently customer experience at all times

Using their expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts and labour rates, which can involve very high values.

To ensure all telephone claims are processed proactively and efficiently

Ensure claimants are informed of the status of the claim – where a claim is rejected or adjusted.

Respond to claim enquiries and internet referrals within the limits of authority and in line with company policy

Using their technical expertise to make claims decisions.

Deliver a consistently superior customer experience, ensuring that we have met all the customer's needs,

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